Your success is our core focus. We become an extension of your business, removing the burden of managing your infrastructure and data and placing it directly into the hands of our highly qualified and experienced support engineers.
NPS is the core customer loyalty metric for customer experience and brand perception, ranging from -100 to 100. The higher the number, the better. We are proud to boast an impressive score of 93.
We pride ourselves on providing high-quality, cost-effective solutions for our valued customers. Our price-match guarantee means we will beat any quote with comparable service.
Fed up of being passed around engineers who have never interacted with you before? We are proud to offer a non-tiered system to ensure your problem is solved by an expert with comprehensive knowledge of your systems.
The user to tech ratio refers to how many customers are looked after by one technical engineer – and the lower number, the better the service. With the industry average at 200:1, we are proud to offer a truly personal approach, at 25:1.
The churn rate refers to the percentage of customers that leave over a given time period. The industry average churn rate is between 5-7%, whilst we are at just 2%.
Breath of fresh air! Such a responsive and knowledgeable support team. Been with Hyve for over a year now, every time I request help I’m blown away!
Recently switched from UKFast to Hyve. So far such a fantastic experience, the support team helped migrate and sort out all initial hickups. Onto a roaring new start with the brand spankimg new shiny high availability server :)
We are Hyve, your cloud experts. We combine our small team ethos with a passion for technology and support by providing fully managed, global cloud hosting services. As certified VMware and Equinix partners, we are expertly-positioned to power your success.
We are serious about service and take pride in our commitment to personal support culture. Alongside our team of highly-specialised cloud experts, we guarantee scalability, security and unparalleled performance for your business.