Superior Support

Unparalleled support with Hyve

Experience superior service with Hyve

Your success is our core focus. We become an extension of your business, removing the burden of managing your infrastructure and data and placing it directly into the hands of our highly qualified and experienced support engineers.

Customer reviews

We always go the extra mile for our customers… but don’t just take our word for it! Take a look at our exceptional reviews on trusted websites such as Trustpilot or Serchen.

Net Promoter Score

NPS is the core customer loyalty metric for customer experience and brand perception, ranging from -100 to 100. The higher the number, the better. We are proud to boast an impressive score of +96.

Value for money

We pride ourselves on providing high-quality, cost-effective solutions for our valued customers. Our price-match guarantee means we will beat any quote with comparable service.

Direct to engineer support

Fed up of being passed around engineers who have never interacted with you before? We are proud to offer a non-tiered system to ensure your problem is solved by an expert with comprehensive knowledge of your systems.

User to tech ratio

The user to tech ratio refers to how many customers are looked after by one technical engineer – and the lower number, the better the service. With the industry average at 200:1, we are proud to offer a truly personal approach, at 25:1.

Churn rate

The churn rate refers to the percentage of customers that leave over a given time period. The industry average churn rate is between 5-7%, whilst we are at just 2%.

Trustpilot Reviews

We take pride in our customer reviews. Find out what our customers say about us.

Rated 4.9 Exellent on

Discover our success stories

I've been working with HYVE for over 2 years now and they provide a great service in supporting our client websites. The servers are very robust; if we do need any support, they are prompt to resolve ...

GCI Network Solutions

I have used Hyve managed hosting for more than 5 years and would recommend their services to anyone looking for a managed hosting partner.

Aquamatix

The US's Leading Cloud Hosting Provider

We are Hyve, your cloud experts. We combine our small team ethos with a passion for technology and support by providing fully managed, global cloud hosting services. As certified VMware and Equinix partners, we are expertly-positioned to power your success.

We are serious about service and take pride in our commitment to personal support culture. Alongside our team of highly-specialized cloud experts, we guarantee scalability, security and unparalleled performance for your business.