Why Choose Hyve?
We pride ourselves on delivering the personal care and attention every business deserves
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When choosing a web host, potential clients often ask us to explain the difference between Hyve and other web hosting providers. The answer is our commitment to delivering on our core business principals, these are: ‘Extra Mile’ support culture, ‘Best of breed’ hosting architecture and Excellent ‘value for money’.
It’s reassuring to know that Hyve will take care of everything server-side so we can focus on doing what we do, building th... More
I like working with Hyve because they are honest, transparent and down to earth.They have a knack for taking even the most co... More
As a start up, we knew nothing of servers and hosts and went with the first one that was recommended. They were based in the ... More
Carluccio’s selected Hyve to host www.carluccios.com, and also manage its online ecommerce and website security. The site p... More
British Airways’ global audience means that traffic spikes can occur at any time of the day or night. Hyve’s cloud platfo... More
Running several sites for Tesco is a unique challenge when it comes to hosting, as with the click of a button potentially mil... More
Hyve provides LiveSource with a high-performance hosting platform in multiple global locations. It is great to partner with a... More
A very friendly and highly technical team available to extend all possible help at any time. Excellent services – all issue... More
My experiences with Hyve have been very good. The response time is quick so you don't spend your time on a telephone waiting.... More
The thing our customers continually say about why they chose Hyve is our service. When you call Hyve you get through to an expert who will be able to solve your problem.
All our staff go the extra mile for every customer no matter the size of the business so you can concentrate on running your business.
We send quotes within 24 hours. When you’re planning your budget, Hyve will be the first hosting company to quote you.
We are on hand to help you 24/7/365. Our ticket system is the easiest way to contact us. You can set the priority level on tickets so that any issues are fixed quickly.
Get in touch with our UK based support team on 0800 612 2524
Search for answers to common support requests on our support knowledge base.
Choose from the following 3 levels based on your requirements
| Priority | Response Time | Description |
|---|---|---|
| Important | 24 hrs | General support level. |
| Urgent | 1 hr | An extremely urgent issue. |
| Critical | 20 mins | The highest support priority. Use this level when an issue is deemed CRITICAL. (Eg. site down). |
We invest and cherry-pick only the very best hardware and software from the world’s leading manufacturers including VMware, HPE, Juniper and Cisco.
Our engineers are passionate about ensuring we use the right solution for your requirements. This ensures the ultimate in reliability, scalability and performance for your websites and/or applications.
We have certified engineers that can help you plan, migrate, optimise and manage a platform that perfectly suits your business requirements.
Our cloud platform is faster than the competition, according to independent tests. Users will enjoy the fastest experiences, even with database-intensive applications. This is mainly due to the constant re-development of our cloud infrastructure over the last 10 years.
We’re the only hosting company in the world with a 20-minute hardware replacement SLA. We offer 100% uptime SLA on our network and 99.999% uptime SLA on our cloud platform.
We only offer high-availability platforms. We offer replication and load balancing across data centres. This means that if there is a fatal incident at one DC, your traffic can automatically get routed to a secondary location. This can happen in a matter of seconds.
Using our backup solution, we offer instant restores of your systems if something goes wrong.
We’ll spend time working with you to find out your exact system requirements. Then we will build a platform that works for you – as well as saving considerable budget too.
We listen to your requirements and recommend a solution that will optimise resources and provide genuine cost savings.
We’re proud to be wholly transparent. There are no hidden costs. No surprise bills. That’s why so many of our clients love working with us. Budgeting is made much easier when you know each month how much you’ll be paying.
When you call Hyve you get through to an expert who will be able to solve your problem. The support team are available 24x7x365, with rapid response times from just 20 minutes.
We work in small teams to keep up familiarity with clients and support staff meaning you don't keep repeating yourself.
We provide each client with an Account Manager who gets to know you and your business inside out.
Whether you are migrating from another host or setting up a new website, our expert team is available to assist you every step of the way.
Hyve support, sales and customer services are based in the USA and available via telephone or support ticket systems.
We offer a 20 Minute hardware replacement SLA with every Dedicated Blade server.
We have 100% network availability thanks to multiple active/active network connections, router and switch configurations.
We select our data centers for connectivity, reliability, security and performance. We use only the best Tier 3+ facilities around the globe.
We offer full server backups with 'instant recovery', meaning that we can boot up a server from the backup SAN almost instantly.
We operate a 100GbE network. Customer platforms are connected via multiple 10GbE uplinks. Our bandwidth is 100% unrestricted inside and out.
We pride ourselves on being totally flexible and are always able to find suitable solution for you.
To help us run the best hosting services, we have teamed up with the World's leading suppliers.
When you are creating a shortlist of companies for your next cloud hosting project, it’s important to look into their compliance and accreditations.
Hyve has worked diligently to secure externally audited certifications in ISO 27001(Information Security), ISO 27017 (Cloud Security) and ISO9001 (Management systems). We have also been awarded PCI-DSS compliance, are Cyber Essentials Plus certified and are part of the government G-Cloud 12 framework, as well as a Crown Commercial supplier.
As a hosting provider that hosts some of the UK’s critical infrastructure, we comply fully with the NIS Regulation 2018, which was formulated by the NCSC (part of GCHQ) to boost the overall level of security (both cyber and physical) of network and digital information systems.
Hyve are 100% carbon neutral. We use carbon offsetting to balance out the release of carbon dioxide from our offices and infrastructure.
