Why Hyve

We are your cloud experts

When choosing a web host, potential clients often ask us to explain the difference between Hyve and other web hosting providers. The answer is our commitment to delivering on our core business principals, these are: extra mile support culture, best of breed hosting architecture and excellent value for money.

4.9 Excellent

Our core business values

'Extra mile' support

'Best of breed' hosting architecture

Excellent 'value for money'

Superior service

The thing our customers continually say about why they chose Hyve is our service. When you call Hyve you get through to an expert who will be able to solve your problem.

All our staff go the extra mile for every customer no matter the size of the business so you can concentrate on running your business.

We send quotes within 24 hours. When you’re planning your budget, Hyve will be the first hosting company to quote you.

MyHyve ticket system

We are on hand to help you 24/7/365. Our ticket system is the easiest way to contact us. You can set the priority level on tickets so that any issues are fixed quickly.

Telephone support

Get in touch with our UK based support team on 0800 612 2524

Knowledge base

Search for answers to common support requests on our support knowledge base.

Support priority levels & response times

Choose from the following 3 levels based on your requirements

Priority	Response time	Description
	<24 hrs	General support level.
	<1 hr	An extremely urgent issue.
	<20 mins	The highest support priority.

Important

Urgent

Critical

A passion for technology

We invest and cherry-pick only the very best hardware and software from the world’s leading manufacturers including VMware, HPE, Juniper and Cisco.

Our engineers are passionate about ensuring we use the right solution for your requirements. This ensures the ultimate in reliability, scalability and performance for your websites and/or applications.

We have certified engineers that can help you plan, migrate, optimise and manage a platform that perfectly suits your business requirements.

Accelerate your data

Our cloud platform is faster than the competition, users will enjoy the fastest experiences, even with database-intensive applications. This is mainly due to the constant re-development of our cloud infrastructure over the last 10 years.

Flawless stability

We’re the only hosting company in the world with a 20-minute hardware replacement SLA. We offer 100% uptime SLA on our network and 99.999% uptime SLA on our cloud platform.

We only offer high-availability platforms. We offer replication and load balancing across data centres. This means that if there is a fatal incident at one DC, your traffic can automatically get routed to a secondary location. This can happen in a matter of seconds.

Using our backup solution, we offer instant restores of your systems if something goes wrong.

Exact requirements

We’ll spend time working with you to find out your exact system requirements. Then we will build a platform that works for you – as well as saving considerable budget too.

Tailor-made solutions

We listen to your requirements and recommend a solution that will optimise resources and provide genuine cost savings.

Transparency

We’re proud to be wholly transparent. There are no hidden costs. No surprise bills. That’s why so many of our clients love working with us. Budgeting is made much easier when you know each month how much you’ll be paying.

The Hyve difference

We are serious about our service. We have a passion for technology. We are your cloud experts.

247/365 extra-mile support

We pride ourselves on having an ultra-responsive, UK-based support team that becomes an extension of your business. We offer a ‘direct to engineer’ service, so when you contact us, you’ll get straight through to an expert who will be able to solve your issue or request, with rapid response times from just 20 minutes.

Tailor-made solutions

Our expert engineers are passionate about ensuring customers are provided with a tailor-made solution that is right for their requirements. By taking the time to design individual cloud platforms, we ensure that our customers have the ultimate in reliability, scalability and performance for all their websites and applications.

Putting security first

We understand that security is the foundation of every successful business. With our range of security products and services, we offer a multi-layered approach to security that is designed to protect your business against attacks, threats and vulnerabilities.

World-class data centres

Our data centre locations are first-in-class for their connectivity, reliability, security and performance, and only use the best Tier 3+ facilities around the globe. Partnered with our 20-minute hardware replacement SLA, you can rest assured that your data is secure, and your business is always-on.

Value for money

We listen to your requirements and recommend solutions that will optimise resources and provide genuine cost savings. We pride ourselves on providing high-quality, cost-effective solutions and are proud to be wholly transparent; there are no hidden costs or surprise bills.

Rapid deployment

We can deploy new cloud environments in a matter of days, rather than the industry-standard of weeks and months. We’ll get you up and running quicker, so your business can improve operational efficiency and reap the rewards of the cloud sooner.

Best-in-class architecture

We have a wealth of knowledge and understanding when it comes to investing in our hardware and infrastructure. We cherry-pick the best hardware and software from the world’s leading manufacturers.

20 minute hardware replacement SLA

We understand that every second of downtime can impact your business’s reputation. That’s why, for every customer using our blade server technology, we guarantee the replacement of the actual hardware in the data centre, including the identification of the fault, resolving it and fixing it – all within 20 minutes.

100% network uptime

Thanks to our no single point of failure network infrastructure, we can guarantee 100% network availability. We work with multiple Tier 1 upstream providers, who diversely peer in different physical locations, substantially enhancing the performance and reliability of our network.

Unrestricted bandwidth

We don’t penalise clients for generating high volumes of inbound and outbound traffic. That’s why our bandwidth is 100% unrestricted inside and out. We operate a 100GbE network and customer platforms are connected via multiple 10GbE uplinks.

Our technology partners

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Awards and accolades

Our award wins and accreditations showcase why we’re the UK’s leading cloud hosting provider. We pride ourselves on our extra-mile service and reputation, with our 4.9 trustpilot score setting us apart from the competition. We are extremely proud of our achievements to date; it’s a true representation of the hard work and devotion of the Hyve team.

View our awards

What our customers say about us

Breath of fresh air! Such a responsive and knowledgeable support team. Been with Hyve for over a year now, every time I request help I’m blown away!

Recently switched from UKFast to Hyve. So far such a fantastic experience, the support team helped migrate and sort out all initial hickups. Onto a roaring new start with the brand spankimg new shiny high availability server :)

Check out our Trustpilot reviews

Certifications & accreditations

When you are creating a shortlist of companies for your next cloud hosting project, it’s important to look into their compliance and accreditations.

Hyve has worked diligently to secure externally audited certifications in ISO 27001(Information Security), ISO 27017 (Cloud Security) and ISO9001 (Management systems). We have also been awarded PCI-DSS compliance, are Cyber Essentials Plus certified and are part of the government G-Cloud 13 framework, as well as a Crown Commercial supplier.

As a hosting provider that hosts some of the UK’s critical infrastructure, we comply fully with the NIS Regulation 2018, which was formulated by the NCSC (part of GCHQ) to boost the overall level of security (both cyber and physical) of network and digital information systems.

View all Certifications & Accreditations