When choosing a web host, potential clients often ask us to explain the difference between Hyve and other web hosting providers. The answer is our commitment to delivering on our core business principals, these are: ‘Extra Mile’ support culture, ‘Best of breed’ hosting architecture and Excellent ‘value for money’.
The thing our customers continually say about why they chose Hyve is our service. We’ve got rid of tiered support. When you call Hyve you get through to an expert who will be able to solve your problem.
All our staff go the extra-mile for every customer no matter the size of the business so you can concentrate on running your business and let us concentrate on your hosting.
Our support team are on hand to help you 24/7/365. Our ticket system is the easiest way to contact us. You can set the priority level on tickets so that any issues are fixed quickly.
Get in touch with our UK based support team on 0800 612 2524
Search for answers to common support requests on our support knowledge base.
Choose from the following 3 levels based on your requirements
|Important||24 hrs||General support level.|
|Urgent||1 hr||An extremely urgent issue.|
|Critical||20 mins||The highest support priority. Use this level when an issue is deemed CRITICAL. (Eg. site down).|
We invest in the very best HPE hardware. This affords us a couple of very tangible benefits. We’re considerably faster than all our competition. But, more interestingly, we’re the only hosting company in the world with a 20 minute hardware replacement SLA.
We’re cloud agnostic. This means that we have certified engineers that can help you plan, migrate, optimise and manage whichever cloud platform suits your business requirements.
According to independent tests, our cloud platform is faster than the competition. This means your users will get the best experience. No more waiting for pages to load, even with database intensive applications.
Everything we do is faster than our competition. We promise to send quotes out within 24 hours. This means that when you’re planning your budget, Hyve will be the first hosting company to quote you. This allows you more time to plan, rather than chase suppliers.
You need reliability and high availability as standard. With our high availability platforms and load balancing, when you have an issue you can move your traffic until you’ve replaced the hardware or patched your software. This gives your users an uninterrupted experience.
Using our backup solution, we offer instant restores of your systems if something goes wrong.
We also offer replication and load balancing across data centres. This means that if there is fatal incident at one DC, your traffic can automatically get routed to a secondary location. This can happen in a matter of seconds.
We’ll spend time working with you to find out your exact system requirements. Then we will build a platform that works for you – as well as saving considerable budget too.
We listen to your requirements and recommend a solution that will optimise resources and provide genuine cost savings.
We’re proud to be wholly transparent. There are no hidden costs. No surprise bills. That’s why so many of our clients love working with us. Budgeting is made much easier when you know each month how much you’ll be paying.
When you call Hyve you get through to an expert who will be able to solve your problem. The support team are available 24x7x365, with rapid response times from just 20 minutes.
We work in small teams to keep up familiarity with clients and support staff meaning you don't keep repeating yourself.
We provide each client with an Account Manager who gets to know you and your business inside out.
Whether you are migrating from another host or setting up a new website, our expert team is available to assist you every step of the way.
Hyve support, sales and customer services are based in the UK and available via telephone or support ticket systems.
We offer a 20 Minute hardware replacement SLA with every Dedicated Blade server.
We have 100% network availability thanks to multiple active/active network connections, router and switch configurations.
We select our data centres for connectivity, reliability, security and performance. We use only the best Tier 3+ facilities around the globe.
We offer full server backups with 'instant recovery', meaning that we can boot up a server from the backup SAN almost instantly.
We operate a 100GbE network. Customer platforms are connected via multiple 10GbE uplinks. Our bandwidth is 100% unrestricted inside and out.
We pride ourselves on being totally flexible and are always able to find suitable solution for you.
To help us run the best hosting services, we have teamed up with the World's leading suppliers.
Hyve are more than just a hosting company.
Our personal support culture is something that we really champion, so we spend time finding the right talent to join our team.
We make sure that everyone has a great work-life balance with a relaxed office environment, flexible working hours and lots of holiday. Work hard, play hard is a cliche, but we do.
Hyve are committed to maintaining very high levels of information security. To help us achieve this goal we have ISO 27001, ISO 27017 and ISO 9001 accreditations, PCI Compliance and have been part of the G-Cloud framework since 2013.
G-Cloud 10 Framework
We supply secure cloud hosting services to public sector organisations. We follow their high standards of security and compliance to be an approved supplier.
Hyve can help with PCI DSS compliance by assessing your existing hosted environment and recommending solutions that will help you meet the requirements of PCI DSS.
Hyve are committed to maintaining very high levels of information security. To help us achieve this goal, we have attained an ISO/IEC 27001:2013 accreditation.
Hyve’s commitment to quality in all aspects of its business has led to us being awarded ISO 9001 accreditation.
ISO 27017 Cloud security is such an important accreditation to give customers peace of mind. Hyve's commitment to security in all aspects has led us to being award this latest ISO
Hyve continues to ensure the service they offer clients are secure, adding Cyber Essentials to our security certifications continues to show our customers we take security seriously
Best Cloud Computing Provider Best Business Continuity Firm
Best Shared Hosting Best Dedicated Hosting
Service Provider of the Year Managed Service Solution of the Year
Fastest Growing Business
Best Cloud Computing Provider Best Business Continuity Firm
Hyve are 100% carbon neutral. We use carbon offsetting to balance out the release of carbon dioxide from our offices and infrastructure.