Why Choose Hyve?
We pride ourselves on delivering the personal care and attention every business deserves
We are your cloud experts
When choosing a web host, potential clients often ask us to explain the difference between Hyve and other web hosting providers. The answer is our commitment to delivering on our core business principals, these are: extra mile support culture, best of breed hosting architecture and excellent value for money.
What our customers say about us
Discover our success storiesI've been working with HYVE for over 2 years now and they provide a great service in supporting our client websites. The servers are very robust; if we do need any support, they are prompt to resolve this.
GCI Network Solutions
As usual from Hyve, the response to my support request was very fast and the problem quickly dealt with. Agent was polite and helpful.
Kraaz Neesay
Our core business values
'Extra mile' support
'Best of breed' hosting architecture
Excellent 'value for money'
Superior service
The thing our customers continually say about why they chose Hyve is our service. When you call Hyve you get through to an expert who will be able to solve your problem.
All our staff go the extra mile for every customer no matter the size of the business so you can concentrate on running your business.
We send quotes within 24 hours. When you’re planning your budget, Hyve will be the first hosting company to quote you.
MyHyve ticket system
We are on hand to help you 24/7/365. Our ticket system is the easiest way to contact us. You can set the priority level on tickets so that any issues are fixed quickly.
Telephone support
Get in touch with our UK based support team on 0800 612 2524
Knowledge base
Search for answers to common support requests on our support knowledge base.
Support priority levels & response times
Choose from the following 3 levels based on your requirements
| Priority | Response time | Description |
|---|---|---|
| <20 mins | High-urgency critical issues | |
| <1 hr | Medium-urgency critical issues | |
| <24 hrs | Low-urgency general enquiries |
1: Emergency
2: Important
3: Standard
A passion for technology
We invest and cherry-pick only the very best hardware and software from the world’s leading manufacturers including VMware, HPE, Juniper and Cisco.
Our engineers are passionate about ensuring we use the right solution for your requirements. This ensures the ultimate in reliability, scalability and performance for your websites and/or applications.
We have certified engineers that can help you plan, migrate, optimise and manage a platform that perfectly suits your business requirements.
Accelerate your data
Our cloud platform is faster than the competition, users will enjoy the fastest experiences, even with database-intensive applications. This is mainly due to the constant re-development of our cloud infrastructure over the last 10 years.
Flawless stability
We’re the only hosting company in the world with a 20-minute hardware replacement SLA. We offer 100% uptime SLA on our network and 99.999% uptime SLA on our cloud platform.
We only offer high-availability platforms. We offer replication and load balancing across data centres. This means that if there is a fatal incident at one DC, your traffic can automatically get routed to a secondary location. This can happen in a matter of seconds.
Using our backup solution, we offer instant restores of your systems if something goes wrong.
Exact requirements
We’ll spend time working with you to find out your exact system requirements. Then we will build a platform that works for you – as well as saving considerable budget too.
Tailor-made solutions
We listen to your requirements and recommend a solution that will optimise resources and provide genuine cost savings.
Transparency
We’re proud to be wholly transparent. There are no hidden costs. No surprise bills. That’s why so many of our clients love working with us. Budgeting is made much easier when you know each month how much you’ll be paying.
Certifications & accreditations
When you are creating a shortlist of companies for your next cloud hosting project, it’s important to look into their compliance and accreditations.
Hyve has worked diligently to secure externally audited certifications in ISO 27001(Information Security), ISO 27017 (Cloud Security) and ISO9001 (Management systems). We have also been awarded PCI-DSS compliance, are Cyber Essentials Plus certified and are part of the government G-Cloud 13 framework, as well as a Crown Commercial supplier.
As a hosting provider that hosts some of the UK’s critical infrastructure, we comply fully with the NIS Regulation 2018, which was formulated by the NCSC (part of GCHQ) to boost the overall level of security (both cyber and physical) of network and digital information systems.
Awards and accolades
Our award wins and accreditations showcase why we’re the UK’s leading cloud hosting provider. We pride ourselves on our extra-mile service and reputation, with our 4.9 trustpilot score setting us apart from the competition. We are extremely proud of our achievements to date; it’s a true representation of the hard work and devotion of the Hyve team.
Our technology partners
Speak to a cloud specialist
For more information on our solutions, please call us on 0800 612 2524 or fill out the form below..
Start your journey today