Why Hyve

When choosing a web host, potential clients often ask us to explain the difference between Hyve and other web hosting providers. The answer is our commitment to delivering on our core business principals, these are: ‘Extra Mile’ support culture, ‘Best of breed’ hosting architecture and Excellent ‘value for money’.

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/  Our Core Business Values

Extra Mile Support

The thing our customers continually say about why they chose Hyve is our service. We’ve got rid of tiered support. When you call Hyve you get through to an expert who will be able to solve your problem.

All our staff go the extra-mile for every customer no matter the size of the business so you can concentrate on running your business and let us concentrate on your hosting.

Support Ticket System

Our support team are on hand to help you 24/7/365. Our ticket system is the easiest way to contact us. You can set the priority level on tickets so that any issues are fixed quickly.

Telephone Support

Get in touch with our UK based support team on 0800 612 2524

Knowledge Base

Search for answers to common support requests on our support knowledge base.

Support Priority Levels & Response Times

Choose from the following 3 levels based on your requirements

PriorityResponse TimeDescription
Important24 hrsGeneral support level.
Urgent1 hrAn extremely urgent issue.
Critical20 minsThe highest support priority. Use this level when an issue is deemed CRITICAL. (Eg. site down).

Better

We invest in the very best HPE hardware. This affords us a couple of very tangible benefits. We’re considerably faster than all our competition. But, more interestingly, we’re the only hosting company in the world with a 20 minute hardware replacement SLA.

We’re cloud agnostic. This means that we have certified engineers that can help you plan, migrate, optimise and manage whichever cloud platform suits your business requirements.

Faster

According to independent tests, our cloud platform is faster than the competition. This means your users will get the best experience. No more waiting for pages to load, even with database intensive applications.

Everything we do is faster than our competition. We promise to send quotes out within 24 hours. This means that when you’re planning your budget, Hyve will be the first hosting company to quote you. This allows you more time to plan, rather than chase suppliers.

Stronger

You need reliability and high availability as standard. With our high availability platforms and load balancing, when you have an issue you can move your traffic until you’ve replaced the hardware or patched your software. This gives your users an uninterrupted experience.

Using our backup solution, we offer instant restores of your systems if something goes wrong.

We also offer replication and load balancing across data centres. This means that if there is fatal incident at one DC, your traffic can automatically get routed to a secondary location. This can happen in a matter of seconds.

Exact Requirements

We’ll spend time working with you to find out your exact system requirements. Then we will build a platform that works for you – as well as saving considerable budget too.

We listen

We listen to your requirements and recommend a solution that will optimise resources and provide genuine cost savings.

Transparency

We’re proud to be wholly transparent. There are no hidden costs. No surprise bills. That’s why so many of our clients love working with us. Budgeting is made much easier when you know each month how much you’ll be paying.

The Difference

Technical Partners

To help us run the best hosting services, we have teamed up with the World's leading suppliers.

VMware - As VMWare hosting partners we are well prepared for a rapidly changing virtualisation landscape. Our customers can rely on Hyve’s cloud solutions meeting the highest technical standards, at the most cost-effective prices.
HPE - HPE make IT environments more efficient, productive and secure. They enable fast, flexible responses to a rapidly changing competitive landscape. They enable organisations to act quickly on ideas by delivering infrastructure that can be easily composed and recomposed to meet shifting demands so they can lead in today’s marketplace of disruptive innovation.
3PAR - Tier 1 all-flash data storage array that can scale from midsize to the largest enterprises and service providers, for instant application provisioning and high levels of service. HPE 3PAR StoreServ was built to meet the extreme requirements of massively consolidated cloud service providers. With over 3M IOPS and consistent sub-ms latency, 3PAR transforms midrange and enterprise deployments with solutions from a few TBs to more than 20PB scale.
Cisco - Cisco routers allow organisations to build a foundation for an intelligent, self-defending network, featuring best-in-class security services and routing technologies for a low total cost of ownership and a high return on investment.
Juniper - Juniper exist to solve the world’s most difficult problems in networking. Today, complexity is at the heart of those problems. Simple is their obsession. And simple always starts with engineering.
Kentico - As Kentico hosting partners we can ensure 24/7 availability and dedicated support for websites. Our customers can benefit from us tracking and monitoring sites to help prevent any downtime.
Microsoft Partners - We are also able to pass onto our customers and channel partners significant technical, marketing and support benefits which we receive from Microsoft.
Sitecore - We can offer a range of customized features and optimise hosting platforms for the Sitecore platform.
Plesk - As Plesk partners, we have access to a premium support service and can respond to any changing features or solutions with ease.
cPanel - As cPanel partners we can offer enterprise priority support for our customers.

Our Team

Hyve are more than just a hosting company.

Our personal support culture is something that we really champion, so we spend time finding the right talent to join our team.

We make sure that everyone has a great work-life balance with a relaxed office environment, flexible working hours and lots of holiday. Work hard, play hard is a cliche, but we do.

Awards & Nominations

Hyve are 100% carbon neutral. We use carbon offsetting to balance out the release of carbon dioxide from our offices and infrastructure.