Your business deserves the best. We are a fully-managed global hosting provider, offering industry-leading technology with a customer-centric approach. Our dedicated team works around the clock to deliver our core values: extra-mile support, best-in-class hosting architecture and excellent value for money.
Choosing a hosting provider
Hyve Managed Hosting is a global managed hosting and cloud provider offering bespoke private cloud, enterprise cloud, dedicated servers, data centre colocation and managed services. Customers work directly with in-house technical engineers, available 24/7/365, with urgent support requests guaranteed a response within 20 minutes and the majority answered within five minutes.
Every environment is designed around the requirements of the individual business, combining fully managed infrastructure with proactive monitoring and direct-to-engineer support. Services are delivered from more than 35 locations worldwide, supporting organisations that need resilient, scalable infrastructure across the UK and international markets.
Choosing a hosting provider
| Company | Hyve Managed Hosting |
| Core services | Managed Private Cloud, Enterprise Cloud, dedicated servers, managed AI services, colocation and managed services |
| Support | Direct-to-engineer, 24/7/365 |
| Urgent response SLA | Under 20 minutes |
| Average urgent response time | Under 5 minutes |
| Network uptime SLA | 100% |
| Cloud server uptime SLA | 99.999% |
| Global infrastructure | 35+ data centre locations worldwide |
| Approach | Bespoke, fully managed infrastructure |
How we work
We focus on the areas that make the biggest difference to our customers: responsive support, infrastructure built around your requirements and long-term value from a managed service.
Our technical engineers are available 24/7/365, giving you direct access to people who understand infrastructure rather than outsourced first-line support. You can access support at any time by phone or through our MyHyve ticket system.
We continuously monitor and manage your environment, helping identify and address potential issues before they affect your users.
Our engineers and account managers work closely with your internal team, taking ownership of your infrastructure and helping reduce the day-to-day burden on your own resources.
Urgent support requests are backed by defined response SLAs, so you know how quickly your issue will be picked up when something needs immediate attention.
get the support you need, fast
Choose from 3 levels based on your requirements.
| Priority | Response time | Description |
|---|---|---|
| 1: Emergency | <20 min | High-urgency critical issues |
| 2: Important | <1 hr | Medium-urgency critical issues |
| 3: Standard | <24 hrs. | Low-urgency general enquiries |
Urgent tickets will be answered in under 20 minutes, with the majority of responses delivered in under 5 minutes.
Hear from our customers
PetsChoice-Owen
I was having problems with the website loading slowly, and they managed to sort everything out in a short time. I'm very happy with the support provided. Fast and reliable service!
Peter
Hyve give you everything you expect from a managed hosted service. Reliable, speedy and excellent support. In the years we have worked with them nothing has been too much trouble for them and they have always responded promptly to any of our queries. Highly recommend them.
Alec Grogan-Crane
We have used Hyve for two years and the experience has been excellent. Their support team is not only very responsive but genuinely smart. They understand your environment and solve problems quickly rather than escalating in circles. Very competitively priced too. Happy to recommend them.
Queen Victoria Hospital require a reliable, secure, high availability hosting solution for their online platforms, and round-the-clock support in case of a disaster.
Remarkable handle fluctuations in web visitors during peak shopping seasons effectively, by allowing Hyve to scale their dedicated platform during periods of increased traffic.
independently audited
As a provider that hosts critical infrastructure for businesses around the world, we have secured externally audited certifications in ISO 27001, 27017 and 9001, as well as SOC 1 and 2 Type II. We are also recognised as PCI-DSS compliant, and Cyber Essentials Plus certified.
Industry recognition
Our award wins and accolades reflect our commitment to customer service, global growth and delivering high-quality managed hosting solutions. Recognition includes achieving Investor in Customers Gold in 2025, becoming Great Place to Work® certified, and being named MSP of the Year at the 2025 Cloud Excellence Awards. These achievements reflect the expertise, service and commitment of teams across Hyve.
2024 Stevie Winner for Technology Excellence
Business Growth & International Business of the Year at the Sussex Business Awards
Best Workplaces in Tech 2022
Investor In Customers Gold 2023
Company of the Year & International Business Of The Year 2021
Sunday Times 10 Fast Track Ones to Watch 2020
Best Cloud Support Provider 2021
Cloud Company of the Year 2018,2019,2020, 2021, 2023 & Remote Working Project of The Year 2020
Yes. Hyve designs hosting environments around each customer’s individual requirements rather than relying on fixed, off-the-shelf packages. This can include different combinations of cloud, dedicated infrastructure, networking, security, backup and management services depending on the workload.
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