Why Choose Hyve?

We pride ourselves on delivering the personal care and attention every business deserves

Why Hyve

When choosing a web host, potential clients often ask us to explain the difference between Hyve and other web hosting providers. The answer is our commitment to delivering on our core business principals, these are: extra mile support culture, best of breed hosting architecture and excellent value for money.


Client Testimonials

/  Our Core Business Values

Extra Mile Service

The thing our customers continually say about why they chose Hyve is our service. We’ve got rid of tiered support. When you call Hyve you get through to an expert who will be able to solve your problem.

All our staff go the extra mile for every customer no matter the size of the business so you can concentrate on running your business.

We send quotes within 24 hours. When you’re planning your budget, Hyve will be the first hosting company to quote you.

MyHyve Ticket System

We are on hand to help you 24/7/365. Our ticket system is the easiest way to contact us. You can set the priority level on tickets so that any issues are fixed quickly.

Telephone Support

Get in touch with our UK based support team on 0800 612 2524

Knowledge Base

Search for answers to common support requests on our support knowledge base.

Support Priority Levels & Response Times

Choose from the following 3 levels based on your requirements

PriorityResponse TimeDescription
Important24 hrsGeneral support level.
Urgent1 hrAn extremely urgent issue.
Critical20 minsThe highest support priority. Use this level when an issue is deemed critial (Eg. site down).

A Passion for Technology

We invest and cherry-pick only the very best hardware and software from the world’s leading manufacturers including VMware, HPE, Juniper and Cisco.

Our engineers are passionate about ensuring we use the right solution for your requirements. This ensures the ultimate in reliability, scalability and performance for your websites and/or applications.

We have certified engineers that can help you plan, migrate, optimise and manage a platform that perfectly suits your business requirements.

Accelerate your Data

Our cloud platform is faster than the competition, according to independent tests. Users will enjoy the fastest experiences, even with database-intensive applications. This is mainly due to the constant re-development of our cloud infrastructure over the last 10 years.

Flawless Stability

We’re the only hosting company in the world with a 20-minute hardware replacement SLA. We offer 100% uptime SLA on our network and 99.999% uptime SLA on our cloud platform.

We only offer high-availability platforms. We offer replication and load balancing across data centres. This means that if there is a fatal incident at one DC, your traffic can automatically get routed to a secondary location. This can happen in a matter of seconds.

Using our backup solution, we offer instant restores of your systems if something goes wrong.

 

Exact Requirements

We’ll spend time working with you to find out your exact system requirements. Then we will build a platform that works for you – as well as saving considerable budget too.

Tailor-made Solutions

We listen to your requirements and recommend a solution that will optimise resources and provide genuine cost savings.

Transparency

We’re proud to be wholly transparent. There are no hidden costs. No surprise bills. That’s why so many of our clients love working with us. Budgeting is made much easier when you know each month how much you’ll be paying.

The Difference


Personal Support Culture

When you call Hyve you get through to an expert who will be able to solve your problem. The support team are available 24x7x365, with rapid response times from just 20 minutes.

Small Teams

We work in small teams to keep up familiarity with clients and support staff meaning you don't keep repeating yourself.

Account Managers

We provide each client with an Account Manager who gets to know you and your business inside out.

Migrations Included

Whether you are migrating from another host or setting up a new website, our expert team is available to assist you every step of the way.

UK Based

Hyve support, sales and customer services are based in the UK and available via telephone or support ticket systems.

20 Minute hardware replacement SLA

We offer a 20 Minute hardware replacement SLA with every Dedicated Blade server.

100% Network Uptime

We have 100% network availability thanks to multiple active/active network connections, router and switch configurations.

World Class Data centres

We select our data centres for connectivity, reliability, security and performance. We use only the best Tier 3+ facilities around the globe.

Instant Recovery

We offer full server backups with 'instant recovery', meaning that we can boot up a server from the backup SAN almost instantly.

Unrestricted Bandwidth

We operate a 100GbE network. Customer platforms are connected via multiple 10GbE uplinks. Our bandwidth is 100% unrestricted inside and out.

Flexible Solutions

We pride ourselves on being totally flexible and are always able to find suitable solution for you.

Start your journey today

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Technical Partners

To help us run the best hosting services, we have teamed up with the World's leading suppliers.

VMware - As VMWare hosting partners we are well prepared for a rapidly changing virtualisation landscape. Our customers can rely on Hyve’s cloud solutions meeting the highest technical standards, at the most cost-effective prices.
HPE - HPE make IT environments more efficient, productive and secure. They enable fast, flexible responses to a rapidly changing competitive landscape. They enable organisations to act quickly on ideas by delivering infrastructure that can be easily composed and recomposed to meet shifting demands so they can lead in today’s marketplace of disruptive innovation.
3PAR - Tier 1 all-flash data storage array that can scale from midsize to the largest enterprises and service providers, for instant application provisioning and high levels of service. HPE 3PAR StoreServ was built to meet the extreme requirements of massively consolidated cloud service providers. With over 3M IOPS and consistent sub-ms latency, 3PAR transforms midrange and enterprise deployments with solutions from a few TBs to more than 20PB scale.
Cisco - Cisco routers allow organisations to build a foundation for an intelligent, self-defending network, featuring best-in-class security services and routing technologies for a low total cost of ownership and a high return on investment.
Juniper - Juniper exist to solve the world’s most difficult problems in networking. Today, complexity is at the heart of those problems. Simple is their obsession. And simple always starts with engineering.
Kentico - As Kentico hosting partners we can ensure 24/7 availability and dedicated support for websites. Our customers can benefit from us tracking and monitoring sites to help prevent any downtime.
Microsoft Partners - We are also able to pass onto our customers and channel partners significant technical, marketing and support benefits which we receive from Microsoft.
Sitecore - We can offer a range of customized features and optimise hosting platforms for the Sitecore platform.
Plesk - As Plesk partners, we have access to a premium support service and can respond to any changing features or solutions with ease.
cPanel - As cPanel partners we can offer enterprise priority support for our customers.

Certifications & Accreditations

When you are creating a shortlist of companies for your next cloud hosting project, it’s important to look into their compliance and accreditations.

Hyve has worked diligently to secure externally audited certifications in ISO 27001(Information Security), ISO 27017 (Cloud Security) and ISO9001 (Management systems). We have also been awarded PCI-DSS compliance, are Cyber Essentials Plus certified and are part of the government G-Cloud 12 framework, as well as a Crown Commercial supplier.

As a hosting provider that hosts some of the UK’s critical infrastructure, we comply fully with the NIS Regulation 2018, which was formulated by the NCSC (part of GCHQ) to boost the overall level of security (both cyber and physical) of network and digital information systems.

View all Certifications & Accreditations

Awards & Nominations

Trustpilot Hyve Managed Hosting Customer Reviews 2019

Case Studies


Hyve are 100% carbon neutral. We use carbon offsetting to balance out the release of carbon dioxide from our offices and infrastructure.