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Why Choose Hyve?

We pride ourselves on delivering the personal care and attention every business deserves

We are your cloud experts

When choosing a web host, potential clients often ask us to explain the difference between Hyve and other web hosting providers. The answer is our commitment to delivering on our core business principals, these are: extra mile support culture, best of breed hosting architecture and excellent value for money.

Our core business values

'Extra mile' support

'Best of breed' hosting architecture

Excellent 'value for money'

Superior service

The thing our customers continually say about why they chose Hyve is our service. When you call Hyve you get through to an expert who will be able to solve your problem.

All our staff go the extra mile for every customer no matter the size of the business so you can concentrate on running your business.

We send quotes within 24 hours. When you’re planning your budget, Hyve will be the first hosting company to quote you.

MyHyve ticket system

We are on hand to help you 24/7/365. Our ticket system is the easiest way to contact us. You can set the priority level on tickets so that any issues are fixed quickly.

Telephone support

Get in touch with our UK based support team on 0800 612 2524

Knowledge base

Search for answers to common support requests on our support knowledge base.

Support priority levels & response times

Choose from the following 3 levels based on your requirements

PriorityResponse timeDescription
<24 hrsGeneral suppot level.
<1 hrAn extremely urgent issue.
<20 minsThe highest support priority.

Important

Urgent

Critical

A passion for technology

We invest and cherry-pick only the very best hardware and software from the world’s leading manufacturers including VMware, HPE, Juniper and Cisco.

Our engineers are passionate about ensuring we use the right solution for your requirements. This ensures the ultimate in reliability, scalability and performance for your websites and/or applications.

We have certified engineers that can help you plan, migrate, optimise and manage a platform that perfectly suits your business requirements.

Accelerate your data

Our cloud platform is faster than the competition, users will enjoy the fastest experiences, even with database-intensive applications. This is mainly due to the constant re-development of our cloud infrastructure over the last 10 years.

Flawless stability

We’re the only hosting company in the world with a 20-minute hardware replacement SLA. We offer 100% uptime SLA on our network and 99.999% uptime SLA on our cloud platform.

We only offer high-availability platforms. We offer replication and load balancing across data centres. This means that if there is a fatal incident at one DC, your traffic can automatically get routed to a secondary location. This can happen in a matter of seconds.

Using our backup solution, we offer instant restores of your systems if something goes wrong.

Exact requirements

We’ll spend time working with you to find out your exact system requirements. Then we will build a platform that works for you – as well as saving considerable budget too.

Tailor-made solutions

We listen to your requirements and recommend a solution that will optimise resources and provide genuine cost savings.

Transparency

We’re proud to be wholly transparent. There are no hidden costs. No surprise bills. That’s why so many of our clients love working with us. Budgeting is made much easier when you know each month how much you’ll be paying.

The hyve difference

Small-teams

Small teams

We work in small teams to keep up familiarity with clients and support staff meaning you don’t keep repeating yourself.

Account-managers

Customer experience managers

We provide each client with an Customer Experience Manager who gets to know you and your business inside out.

cloud-tick

100% network uptime

We have 100% network availability thanks to multiple active/active network connections, router and switch configurations.

Uk-based

UK based

Hyve support, sales and customer services are based in the UK and available via telephone or support ticket systems.

hardware-sla

20 minute hardware replacement SLA

We offer a 20 Minute hardware replacement SLA with every Dedicated Blade server.

Datacentres

World class data centres

We select our data centres for connectivity, reliability, security and performance. We use only the best Tier 3+ facilities around the globe.

Recovery

Instant recovery

We offer full server backups with ‘instant recovery’, meaning that we can boot up a server from the backup SAN almost instantly.

Bandwith

Unrestricted bandwidth

We operate a 100GbE network. Customer platforms are connected via multiple 10GbE uplinks. Our bandwidth is 100% unrestricted inside and out.

Flexible-solution

Flexible solutions

We pride ourselves on being totally flexible and are always able to find suitable solution for you.

Support-culture

Personal support culture

When you call Hyve you get through to an expert who will be able to solve your problem. The support team are available 24x7x365, with rapid response times from just 20 minutes.

Our technology partners

VMWare Partner Network logo
Microsoft logo
Juniper Networks logo
HPE logo
Global Switch logo

Awards and accolades

Our award wins and accreditations showcase why we’re the UK’s leading cloud hosting provider. We pride ourselves on our extra-mile service and reputation, with our 4.9 trustpilot score setting us apart from the competition. We are extremely proud of our achievements to date; it’s a true representation of the hard work and devotion of the Hyve team.

View our awards

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What our customers say about us

Comprtitor trustpilot stars

Breath of fresh air! Such a responsive and knowledgeable support team. Been with Hyve for over a year now, every time I request help I’m blown away!

Competitor trustpilot logo
Comprtitor trustpilot stars

Recently switched from UKFast to Hyve. So far such a fantastic experience, the support team helped migrate and sort out all initial hickups. Onto a roaring new start with the brand spankimg new shiny high availability server :)

Competitor trustpilot logo

Certifications & accreditations

When you are creating a shortlist of companies for your next cloud hosting project, it’s important to look into their compliance and accreditations.

Hyve has worked diligently to secure externally audited certifications in ISO 27001(Information Security), ISO 27017 (Cloud Security) and ISO9001 (Management systems). We have also been awarded PCI-DSS compliance, are Cyber Essentials Plus certified and are part of the government G-Cloud 12 framework, as well as a Crown Commercial supplier.

As a hosting provider that hosts some of the UK’s critical infrastructure, we comply fully with the NIS Regulation 2018, which was formulated by the NCSC (part of GCHQ) to boost the overall level of security (both cyber and physical) of network and digital information systems.

View all Certifications & Accreditations

Discuss your hosting requirements with us today

For more information on our solutions, please call us on 0800 6122524 or fill out the form below..

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