Hyve has been giving businesses peace of mind about their hosting since 2001

Why Hyve

Why Hyve? Unrivalled support. The best hardware. Value for money. Read more below.

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/  Our Values

Extra Mile Support

You need your hosting to be reliable, secure, scalable and fast. On top of that, you need amazing support when things go wrong.

The thing our customers continually say about why they chose Hyve is our service. We’ve got rid of tiered support. When you call Hyve you get through to an expert who will be able to solve your problem.

You concentrate on what you do best – running your business. Let us concentrate on your hosting.

Support Ticket System

Our support team are on hand to help you 24/7/365. Our ticket system is the easiest way to contact us. You can set the priority level on tickets so that any issues are fixed quickly.

Telephone Support

Get in touch with our UK based support team on 0800 612 2524

Knowledge Base

Search for answers to common support requests on our support knowledge base.

Support Priority Levels & Response Times

Choose from the following 3 levels based on your requirements

PriorityResponse TimeDescription
Important24 hrsGeneral support level.
Urgent1 hrAn extremely urgent issue.
Critical20 minsThe highest support priority. Use this level when an issue is deemed CRITICAL. (Eg. site down).

Better

We invest in the very best HPE hardware. This affords us a couple of very tangible benefits. We’re considerably faster than all our competition. But, more interestingly, we’re the only hosting company in the world with a 20 minute hardware replacement SLA. If you need your platform to be fast, reliable and scaleable, you need Hyve.

We’re cloud agnostic. This means that we have certified engineers that can help you plan, migrate, optimise and manage whichever cloud platform you prefer.

Faster

According to independent tests, our cloud platform is faster than AWS, Azure and Rackspace. This means your users will get the best experience. No more waiting for pages to load, even with database intensive applications.

Everything we do is faster than our competition. We can get you a quote out within 24 hours. This means that when you’re planning your budget, Hyve will be the first hosting company to get a price to you. This allows you more time to plan, rather than chase suppliers.

Stronger

It’s 2018. You need high availability and DDoS as standard. You get that with Hyve. But it doesn’t stop there. With our load balancing, when you have an issue you can move your traffic until you’ve replaced the hardware or patched your software. This gives your users an uninterrupted experience.

But, that’s not the end of it. With our data recovery you can have almost instant restores of your systems if something goes wrong.

The final piece of the puzzle is load balancing across data centres. This means that if there is fatal incident at one DC, your traffic can automatically get routed to a secondary location. This can happen in a matter of seconds.

Exact Requirements

We know how hard it is to get the final sign off. We’ll spend time working with you to find out your exact system requirements. Then we will build a platform that works for you – as well as saving considerable budget too.

We listen

We listen to your requirements and recommend a solution that will optimise resources and provide genuine cost savings.

Transparency

We’re proud to be wholly transparent. There are no hidden costs. No surprise bills. That’s why so many of our clients love working with us. Budgeting is made much easier when you know each month how much you’ll be paying.

The Difference

Our Team

Hyve are more than just a hosting company.

Our personal support culture is something that we really champion, so we spend time finding the right talent to join our team.

We make sure that everyone has a great work-life balance with a relaxed office environment, flexible working hours and lots of holiday. Work hard, play hard is a cliche, but we do.

Certificates & Accreditations

Hyve are committed to maintaining very high levels of information security. To help us achieve this goal we have an ISO 27001 accreditation, PCI Compliance and have been part of the G-Cloud framework since 2013.

G-Cloud Framework

We supply secure cloud hosting services to public sector organisations. We follow their high standards of security and compliance to be an approved supplier.

PCI-Compliant

Hyve can help with PCI DSS compliance by assessing your existing hosted environment and recommending solutions that will help you meet the requirements of PCI DSS.

ISO27001

Hyve are committed to maintaining very high levels of information security. To help us achieve this goal, we have attained an ISO/IEC 27001:2013 accreditation.

Technical Partners

To help us run the best hosting services, we have teamed up with the World's leading suppliers.

VMware - As VMWare hosting partners we are well prepared for a rapidly changing virtualisation landscape. Our customers can rely on Hyve’s cloud solutions meeting the highest technical standards, at the most cost-effective prices.
Kentico - As Kentico hosting partners we can ensure 24/7 availability and dedicated support for websites. Our customers can benefit from us tracking and monitoring sites to help prevent any downtime.
Microsoft Partners - We are also able to pass onto our customers and channel partners significant technical, marketing and support benefits which we receive from Microsoft.
Sitecore - We can offer a range of customized features and optimise hosting platforms for the Sitecore platform.
Plesk - As Plesk partners, we have access to a premium support service and can respond to any changing features or solutions with ease.
cPanel - As cPanel partners we can offer enterprise priority support for our customers.

Awards

Hyve are 100% carbon neutral. We use carbon offsetting to balance out the release of carbon dioxide from our offices and infrastructure.