RapidReplacement® – 20 minute hardware SLA
We understand that every second of downtime can impact your business’s reputation and performance.
Due to high customer demand, we have developed an industry leading service that guarantees rapid hardware replacement for our customers. RapidReplacement by Hyve ensures that hardware is replaced within 20 minutes, in the event of a hardware failure in the data centre.
Other hosting providers offer between 1-4 hour hardware replacement SLAs as industry standard. However, Hyve is offering this unique, unparalleled service to customers to provide business continuity at all times.
We provide customers with dedicated HP blades attached to SAN storage, and in the event of a blade hardware failure, we are able to reboot the server image over to a spare blade. This process from response time to hardware replacement, takes under 20 minutes.
We believe that RapidReplacement, along with our 20 minute response SLA to critical issues, provides the highest levels of technical support in the industry.
RapidReplacement would be the ideal solution for retail, eCommerce, financial services and SaaS providers – essentially any business that cannot tolerate downtime.
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Hyve listened to the market and its customers to develop this revolutionary service. Here are the main features:
The biggest brands in the UK trust Hyve to look after their websites and mission critical applications:
“We've been using Hyve for over a year now for a wide range of websites, all with different requirements and issues“
- Becky Bone – Website Editor
“It's reassuring to know that Hyve will take care of everything server-side so we can focus on doing what we do, building the website“
- Roger Barr, Co-Founder & CDO Lion Digital
“They have a knack for taking even the most complex technical subjects and simplifying so that we and our clients can understand“
- James Carrington, Delete Agency
Our cloud architecture is designed with multiple layers of redundancies. This means we are proud to offer SLAs guaranteeing 100% network, power and server uptime.
There is no compromise with the hardware we select. HPE BladeSystem servers and 3PAR SANs deliver the fastest and most reliable cloud hosting in the market. Independent tests have proven we’re substantially faster than the rest.
Our happy customers continually tell us that our support is what makes the difference to their lives. Available 24/7/365 with no tier one support. When you call, you get straight through to your technical support engineer who will already be familiar with your platform and business needs.
Hyve are 100% carbon neutral. We use carbon offsetting to balance out the release of carbon dioxide from our offices and infrastructure.