It's our personal service that sets us apart

Managed Services

As a managed hosting customer, you need someone whose primary focus is on supporting you in a way that suits your business. We offer a range of management services across the whole infrastructure stack, supporting businesses of all sizes. When you choose Hyve, you’ll be allocated an Account Manager and a team of technical engineers to work on your account. It’s this personal touch that keeps our customers happy. Have a look below to see the different types of managed services we offer.



Managed Services Stack

You need someone who takes time listening to your needs in order to architect solutions that suit your business. Not some cookie cutter approach. Our teams work with transparency to analyse your existing platforms and solutions to identify key issues and understand any system interdependencies.

All of our hosting solutions are tailor-made. We offer consultation for general hosting requirements as well as disaster recovery, offsite back-ups etc. Our offering is scalable. This insures that you’rere only paying for the services that you require.

Migrating all of your data to a new host can often seem like the most daunting part of signing up with a new service. We aim to make it as straightforward as possible.

We offer free migration for clients to Hyve servers – is a service that most hosts will charge a substantial fee for.

High level migration plan:

  • Initial data dump, migrate all the website code and databases to new servers
  • Get the website up and working on the new servers
  • Test the site/software to make sure it all works
  • Create a holding page to put up when doing the final database migration
  • Set the DNS TTL for 30 seconds (or the lowest you can set it)
  • Create a final maintenance window (can be anytime) in which to do the final DB dump
  • Put up the holding page to freeze the database then do the final DB migration
  • Check the database has migrated properly with no corruption
  • Re-point the DNS to the new servers
  • Website/software will then have been migrated

At Hyve, we don’t just put together solutions – we consult and manage them on a continuous basis. We work with you as much as you need, in all aspects of infrastructure design and setup.

Our Account Management team follow your journey to identify any issues that could occur with performance. We’ll support you as your business grows. The right solution isn’t always about throwing more resource at it; it’s about optimising the infrastructure to work with any given application.

Various areas of optimisation that we work on: web caching, DB caching and code optimisation.

We’re also very aware that requirements change over time – the solution needs to be able to reflect you needs for the platform to run seamlessly for you.

Hyve offers security compliance services, which gives peace of mind for security conscious businesses. We can carry out and manage quarterly security scans, patch management, pen testing and correct any issues found.

We can also work with you to help you achieve PCI compliance.

All our solutions are fully managed. We offer optional add-ons to enhance the management of your infrastructure. Management charges are a monthly fee based upon a pre-determined number of engineering hours agreed with you in advance making budgeting much easier.

ManagementIncludedAdd-On

24/7 365 Support desk

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Initial Deployment, Migration and Configuration Assistance

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Network Management

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Basic DDoS Mitigation Services 1GB

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Hardware Management

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Firewall Management (if applicable)

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DNS Services (Domain Name)

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Operating System (OS) Management

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Server Monitoring

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Web Server Management (IIS, Tomcat, Apache)

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Application Layer Management (PHP, .net, Java)

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Database Administration

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Patch Management – Monthly hotfixes and patches with rollback

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DDoS Mitigation Services Unlimited

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Database Clustering Management

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Database Replication Management

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GEO-DNS Services / DNS Load Balancing

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Distributed File System Management

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Proactive Out of Hours Monitoring

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Proactive Auto-scaling for heavy traffic

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Customer Specific Procedures

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DevOps

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Performance Tuning

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Security Management

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Load Testing

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Development

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Hyve are 100% carbon neutral. We use carbon offsetting to balance out the release of carbon dioxide from our offices and infrastructure.