The challenge
Healthcare websites provide patients, clinicians and the wider public with access to important information about services, treatments and hospital facilities. Keeping these websites available and performing reliably is essential to ensuring visitors can find the information they need.
Unexpected downtime, slow loading times or technical issues can make this information difficult to access. Healthcare organisations therefore need hosting infrastructure that supports consistent website availability, with appropriate security measures and technical support in place.
For organisations managing multiple IT priorities, maintaining this infrastructure internally can also place additional demands on technical teams.
Our approach
Our engineers work with healthcare organisations to understand the requirements of their websites, including expected traffic, availability needs, security considerations and existing infrastructure.
We then design a bespoke hosting environment around these requirements. Where high availability is a priority, this can include resilient infrastructure designed to reduce single points of failure and minimise the impact of hardware or service disruptions.
Security is also an important consideration. Our hosting solutions can incorporate appropriate security measures to help protect websites and the infrastructure supporting them, with the configuration determined by the organisation’s requirements.
Once the environment is operational, our technical engineers provide proactive monitoring and ongoing management. With support available 24/7/365, healthcare organisations have access to technical expertise when issues arise, alongside continued assistance with performance and infrastructure requirements.
The outcome
High-availability hosting provides healthcare organisations with infrastructure designed to support reliable access to their websites and online information.
By incorporating resilience into the hosting environment, organisations can reduce the risk of individual infrastructure failures causing service disruption. Ongoing monitoring and technical support also help identify and address potential issues before they affect website availability.
With the underlying infrastructure managed by a specialist provider, internal IT teams can focus on their wider responsibilities while retaining access to experienced hosting engineers.
What should healthcare organisations look for in high-availability hosting?
When selecting hosting for a healthcare website, there are several important considerations:
- Infrastructure resilience: Can the hosting environment continue operating if an individual component fails?
- Website availability: Is the infrastructure designed to support consistent access to important online information?
- Security: What measures are available to protect the website and its underlying infrastructure?
- Proactive monitoring: How are potential performance and availability issues identified?
- Technical support: Is experienced support available outside normal working hours?
- Ongoing management: Who is responsible for maintaining and optimising the hosting environment?
- Scalability: Can the infrastructure accommodate changes in website traffic or resource requirements?
The appropriate configuration will depend on the website’s role, its availability requirements and the organisation’s wider IT environment.
Customer case study
Queen Victoria Hospital NHS Foundation Trust needed reliable, secure hosting for its website, with high availability and access to experienced technical support.
Hyve designed a bespoke high-availability hosting solution around the hospital’s requirements, providing ongoing monitoring, infrastructure management and 24/7/365 technical support.
The hospital has worked with Hyve for over a decade, with the relationship providing access to specialist hosting expertise and support as its requirements have developed.
