Delivering the personal care and attention your business deserves
Trusted by the biggest companies
When choosing a hosting provider, it can be difficult to find someone that offers the best solution for your specific needs. So what sets Hyve apart? The answer is our commitment to delivering on our core business values: extra-mile support, best-in-class hosting architecture and excellent value for money.
We take pride in our customer reviews. Find out what our customers say about us.
Rated 4.9 Excellent on Trustpilot
Discover our success storiesI've been working with HYVE for over 2 years now and they provide a great service in supporting our client websites. The servers are...
GCI Network Solutions
We have used Hyve's managed hosting services for 12 years. They have been a reliable, trustworthy partner, offering excellent support...
Paper Stone
Our customers often say they choose to work with us over other providers for our service. Our culture is customer-first. With our direct-to-engineer support, when you call Hyve, you will be connected straight to an expert to resolve your issue. Our experts go the extra mile for every customer, so you can focus on what you do best, without worrying about your IT infrastructure. We are here for you 24/7/365. You can access our support through two simple routes:
Our ticket system is the easiest way to contact us. When raising a ticket in MyHyve, you can set the priority level on tickets, with industry leading response times guaranteed.
Get in touch with our UK-based support team on 0800 612 2524.
Find answers to common support requests on our support knowledge base.
Choose from the following 3 levels based on your requirements:
| Priority | Response time | Description |
|---|---|---|
| 1: Emergency | <20 min | High-urgency critical issues |
| 2: Important | <1 hr | Medium-urgency critical issues |
| 3: Standard | <24 hrs. | Low-urgency general enquiries |
Urgent tickets will be answered in under 20 minutes, with the majority of responses delivered in under 5 minutes.
Simplifying cloud hosting with first-class customer service, always.
We understand that every second of downtime can impact your business’s reputation. That’s why, for every customer using our blade server technology, we guarantee the replacement of the actual hardware in the data centre – including the identification and resolution of the fault – all within 20 minutes.
Benefit from a global network of industry-leading data centres. We deliver in more than 35 strategic locations worldwide, with the best Tier 3+ facilities, meeting your needs for connectivity, data sovereignty, and low latency. Rest assured that your data is secure, wherever you operate.
Run your business with the peace of mind that our full-stack security solutions, managed by certified experts, proactively detect and respond to threats and minimise downtime and data loss.We offer a multi-layered approach to security designed to protect your business.
We can deploy new cloud environments in any location around the globe in a matter of days, rather than the industry standard of weeks or even months. We’ll get you up and running quicker, so your business can improve operational efficiency and reap the rewards of your bespoke cloud solution sooner.
Thanks to our no single point of failure network infrastructure, we can guarantee 100% network availability. We work with multiple Tier 1 upstream providers, who diversely peer in different physical locations, substantially enhancing the performance and reliability of our network.
Our high-performance cloud platforms seamlessly scale with your business. Simply consult with your dedicated account manager and scale your resources up or down as required to cater to market changes or user demand.Our network capacity is equipped for scalability, with room for growth and traffic spikes.
Our award wins and accolades showcase our dedication to customer service, global growth, and delivering industry-leading solutions. Our achievements to date are a true representation of the hard work and expertise of the Hyve team.
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