Customer
Zen Systems
Private Cloud Case Study: Business Telecoms
Private cloudHosted telephony3CXHigh availability
High availability private cloud hosting for Zen Systems
A fully managed, high availability hosting platform supporting Zen Systems' 3CX phone systems, with resilient infrastructure, responsive technical support and capacity to grow alongside the business.
Private cloudHosted telephony3CXHigh availability
20-minute SLA
Blade replacement commitment
99.99% Uptime
Offered by Zen Systems to its customers
Hundreds of businesses
Supported by Zen Systems
Scalable capacity
Additional hardware without migrating customer systems
The brief
Reliable hosting for business-critical phone systems
Zen Systems is a UK business telecoms provider specialising in 3CX phone systems and business connectivity. Its customers rely on its hosted telephony services to make and receive calls every day.
After experiencing network problems, server instability and poor support with a previous hosting provider, Zen Systems needed a more reliable platform. High availability, strong network performance and access to knowledgeable engineers were key priorities.
At a glance
Sector
Business telecoms
Solution
Fully managed private cloud hosting
Applications
3CX phone systems, web servers and software tools
Requirements
High availability, redundancy, network reliability and responsive support
Future plans
Additional blade capacity and a planned move from VMware to Red Hat
The challenges
Supporting reliable hosted telephony
For Zen Systems, infrastructure issues can have an immediate impact on its customers' ability to communicate.
01
Call quality and reliability
Previous network and server issues affected the service Zen Systems could provide. The business needed stable infrastructure and reliable network performance to support its hosted phone systems.
02
High availability
Each customer runs a separate 3CX virtual server. Zen Systems needed infrastructure with sufficient redundancy to keep these systems running if an underlying hardware component failed.
03
Responsive technical support
Slow responses from its previous provider placed additional pressure on Zen Systems' engineers. The team needed direct access to people who understood its infrastructure and could resolve problems quickly.
04
Room to grow
As Zen Systems takes on new customers and develops its software services, it needs to increase capacity without undertaking complicated migrations or rebuilding existing environments.
The results
A more reliable foundation for Zen Systems' customers
With Hyve managing its hosting infrastructure, Zen Systems has greater confidence in the reliability of the services it delivers.
The high availability platform supports Zen Systems in offering its own customers a 99.99% uptime, while the 20-minute blade replacement SLA provided by Hyve offers an additional commitment around hardware resilience.
The ability to add capacity also makes it easier to plan for future growth, while support from Hyve engineers reduces the time Zen Systems spends dealing with infrastructure issues. This allows its team to focus on supporting customers and developing new services.
99.99%
Uptime offered by Zen Systems to its customers
20 minute
Blade replacement commitment
Hundreds
Supported by Zen Systems
Testimonial
Hear from both parties
"What we value most is the consultative approach. When we go to them and say we need something, they help us work it out instead of being slow or telling us our needs can't be met."
Zen Systems
“Reliability is essential for Zen Systems, with so many businesses depending on its platform for everyday communications. We've worked closely with the team to build a resilient hosting environment, and we're looking forward to supporting the next stage of their development as they migrate to our next-generation OpenShift solution.”
Ben Anderson
Account Manager, Hyve Managed Hosting
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