Background
Upshot Media deliver website design solutions, working closely with customers to build sites which are well designed, easy to navigate, and functional for both customers and administrators. They take a personal approach, understanding their customer’s business requirements, and helping businesses save time and money with sites that work for their needs.
Their network of strategic partnerships allows them to support their customers across all points of the journey, including areas outside of their own expertise, such as hosting. Upshot Media customers retain total visibility over the partnership process.
The challenge
Migrating to a new hosting provider was a big decision for Upshot Media, as it meant moving all of their customer’s websites. Their chosen provider therefore needed to be the right choice for both their own and their client’s needs.
Upshot Media needed to partner with a hosting provider who could manage the hardware, hardware operating system, and specific applications and software used for the Upshot team to manage clients’ websites.
Their hosting requirements included powerful infrastructure, reliable network connectivity, a layered security suite, and resilient back-up and disaster recovery strategies.
Finally, they needed a provider with a deep understanding of their business and their requirements, who could manage all of the elements where they didn’t have the expertise, time or resources. This would allow their team to focus on what they love doing.
The solution
Upshot Media undertook a detailed research process, consulting with multiple hosting companies about their requirements, and seeking advice on how the provider could improve their infrastructure. They took into consideration price, level of understanding, quality of service, and aftercare and support.
Based on their requirements, the bespoke proposal from Hyve ticked every box. Our engineers built their solution on our secure multi-tenant platform, and supported Upshot Media’s team to complete a seamless migration.
Upshot Media have now been partnered with Hyve for 3 years, and have been consistently happy with the ongoing personal relationship and understanding of their needs. During this time, there have been no outages or unplanned downtime for any of their customer’s sites.
Since Upshot Media joined Hyve, our engineers have worked with their team, scoping projects to improve efficiency in their day-to-day work on specific applications and websites.
Hear from Upshot Media
“Hyve have provided every aspect of what we asked for and required – a dedicated and friendly support team, fantastic account management, regular communication and a first class service. The technical aspects work great, any issues that have arisen have been dealt with, along with pro-active advice along the way.
Hyve have been amazing, nothing is ever too much trouble and the team goes above and beyond. Support tickets are handled professionally and quickly, they are happy to jump on a call if further details are required. Making suggestions and being proactive (not reactive) makes Hyve a dream to work with.”
Stuart Reed, Director, Upshot Media
