Background
This responsible UK-based finance provider offers an alternative to traditional bank overdrafts and business loans. They provide flexible funding solutions to help businesses manage their cash flow, while working closely with clients to address longer-term funding challenges.
One of their funding solutions, WageRoller, was commended in the ‘Business Product Innovation of the Year’ category at the Business Moneyfacts Awards.
The challenge
The lender was experiencing downtime with their previous hosting provider, leading them to look for alternative solutions. As they deliver professional lending services to businesses, it was vital that their website and applications were always available and hosted in a secure environment.
Their previous solution was not cloud-based, which led to scalability issues as the business was expanding rapidly. They needed a cloud solution which could grow with them, alongside a provider which could deliver responsive customer service – something their old provider lacked.
The solution
The lender approached Hyve for an initial consultation, where our experts advised on their ideal solution. We designed a rapidly scalable cloud solution, consisting of fast, resilient and secure servers. Our multi-layered security was ideal for their needs.
The setup included a management layer, meaning they can access support 24/7/365, and the day-to-day running of their infrastructure is handled. Their sites have easy-to-use control panels, and the team worked closely with the Hyve support team when they required extended access to make site changes.
We additionally handled archiving and backups of all files and data, as well as the renewal of domain names, ensuring peace of mind.
Hear from Just Cashflow
“Site downtime could make us look unreliable to our customers. Hyve went above and beyond the call of duty to help us set up. One weekend we booked in migration on a Sunday, and we got everything sorted so that no one saw any drop in e-mail or the site, and it all went over seamlessly.”
Feedback from the customer’s Operations Team