Background
Delete is an award-winning digital creative and marketing agency based in London, Leeds and Munich. Specialising in delivering digital transformation strategies for major brands, Delete combines strategic insight, creative design, and technical expertise to create digital experiences, such as products, solutions and campaigns which truly inspire audiences and attract customers.
The challenge
Delete’s success depends on their ability to provide clients with high-performing, aways-on digital experiences. However, as their campaigns and digital platforms became more complex, Delete required an experienced, specialist partner to manage their hosting infrastructure.
The campaigns built by Delete often experience significant spikes in traffic and require maximum uptime, speed and security. Their hosting partner needed to deliver the same flexibility, scalability, and reliability which Delete offers their clients.
The solution
Delete partnered with Hyve to deliver scalable, secure, and high-performance hosting solutions for their customers, including Southampton FC and the UK’s leading self-storage provider, Safestore. Our team of experts work closely with Delete on each project, providing tailored solutions which ensure reliability and optimal performance, no matter how complex the campaign or how high the traffic spikes.
Project deployment focused on key technical milestones ranging from server build, migration and content delivery, to platform configuration, fine-tuning and launch. Our team of cloud experts maintain and deliver 24/7/365 monitoring and support, backed up by ongoing performance tuning, giving Delete the ability to scale our services according to their requirements.
Service and support is also central to the overall approach. Each Delete client is allocated a dedicated Hyve Technical Account Manager, who has detailed knowledge of the priorities and challenges they face.
Experience and track record are key for Delete and their customers, such as Southampton FC and Safestore. Delete has been able to deliver a creative, reliable online presence, backed up by the highest levels of customer service. Each customer has been able to roll out an enhanced digital strategy without adding to the workload of its in-house team.
Hear from Delete Agency
“We are very strong both creatively and technically, but the idea of also becoming a web host with the expertise to support our campaigns was not part of our planning. We needed a specialist partner who could work directly with us and our clients to deliver the strategic technical advice, services and support they require.
Some clients need a hosting company with capabilities and expertise around specific platforms such as Kentico and Sitecore. As a result they put Delete and our hosting partner through a lot of due diligence – Hyve’s experience in areas such as these is vital to winning business and overall project delivery. We love the confidence and flexibility Hyve provides. Quite a lot of the work we do is complex, and Hyve plays a vital role in creating smarter ways of doing things that will save money, or do more with the same budget.”
James Carrington, Partner and Chief Technology Officer at Delete
“We have a responsibility to our supporters locally and around the world to ensure that our website is a high performance, always available resource, so we need a secure, stable hosting platform able to cope with high demand.
Hyve not only fully understand this but they have exceeded all of our expectations. They have been agile enough to meet our exact architecture requirements and deliver a hosting solution that allows us to bring the best experience to our fans.”
James Kennedy, Head of Marketing
