Management Services
We’ll manage your platform, so you can focus on what really matters
We know that it can sometimes be challenging to understand the best way to manage your cloud environment. That’s why our cloud experts are on-hand 24/7/365 to support businesses of all sizes across the whole infrastructure stack.
Our management services can be categorised into:
Each area provides several core services to improve operational efficiency so you can focus on driving your business forward, while we take care of your cloud environment.
All our solutions are managed, but we offer optional add-ons to enhance the management of your infrastructure. Management charges are a monthly fee based upon a pre-determined number of engineering hours agreed with you in advance, making budgeting much easier.
Included service (up to 1 hour per month)
Chargeable add-on service
*The services listed below are not exhaustive
| Private cloud & Dedicated servers | Enterprise Cloud | ||
|---|---|---|---|
| Infrastructure management | Private cloud & Dedicated servers | Enterprise Cloud | Underlying hardware management and maintenance such as:
|
| Infrastructure software management | Private cloud & Dedicated servers | Enterprise Cloud | Infrastructure software management and upgrades including:
|
| Network management | Private cloud & Dedicated servers | Enterprise Cloud | Management and configuration of physical and virtual network appliances such as:
|
| Application management | Private cloud & Dedicated servers | Enterprise Cloud |
|
| Database management | Private cloud & Dedicated servers | Enterprise Cloud | Database administration work such as:
|
| Monitoring | Private cloud & Dedicated servers | Enterprise Cloud | |
|---|---|---|---|
| Monitoring Standard monitoring | Private cloud & Dedicated servers | Enterprise Cloud |
|
| Monitoring Advanced monitoring | Private cloud & Dedicated servers | Enterprise Cloud |
|
Advanced monitoring This service ensures that the support team are able to monitor and identify potential risks 24/7, taking a proactive, rather than reactive approach.
Proactive management is the ideal solution for clients who want the peace of mind that they can leave the running of their systems to Hyve, knowing that whenever a monitoring alert comes in, it will be actioned immediately. |
| Patching | Private cloud & Dedicated servers | Enterprise Cloud | |
|---|---|---|---|
| Patching Infrastructure patching | Private cloud & Dedicated servers | Enterprise Cloud |
|
| Patching Operating system patching | Private cloud & Dedicated servers | Enterprise Cloud |
|
| Migration | Private cloud & Dedicated servers | Enterprise Cloud | |
|---|---|---|---|
| Migration Assisted Migration | Private cloud & Dedicated servers | Enterprise Cloud |
|
| Migration Full migration | Private cloud & Dedicated servers | Enterprise Cloud |
|
| DDoS | Private cloud & Dedicated servers | Enterprise Cloud | |
|---|---|---|---|
| DDoS DDoS mitigation | Private cloud & Dedicated servers | Enterprise Cloud |
|
| DDoS Advanced DDoS mitigation | Private cloud & Dedicated servers | Enterprise Cloud |
|
We take pride in our customer reviews. Find out what our customers say about us.
Discover our success storiesI've been working with HYVE for over 2 years now and they provide a great service in supporting our client websites. The servers are very robust; if we do need any support, they are prompt to resolve this.
GCI Network Solutions
As usual from Hyve, the response to my support request was very fast and the problem quickly dealt with. Agent was polite and helpful.
Kraaz Neesay
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