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Management Services

We’ll manage your platform, so you can focus on what really matters

We know that it can sometimes be challenging to understand the best way to manage your cloud environment. That’s why our cloud experts are on-hand 24/7/365 to support businesses of all sizes across the whole infrastructure stack.

Our management services can be categorised into:

  1. Cloud consultation
  2. Technical expertise and design
  3. Migration support
  4. Ongoing management.

Each area provides several core services to improve operational efficiency so you can focus on driving your business forward, while we take care of your cloud environment.

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1.

Consult

As organisations continue to embrace the cloud, your internal teams may need help from experts to explore new ways to deploy, monitor, and operate environments to best suit your requirements. We provide a truly consultative approach, where our experts help you understand how to scale your IT infrastructure to meet growing needs, how to optimise your cloud environment and streamline your business operations.

2.

Design

Once we have consulted with you and learned more about your infrastructure requirements, our team of technical experts will get to know how your application or site works before designing the perfect platform for your needs. This can include bespoke configurations for CPU, RAM and storage, operating system, disaster recovery, backups and more.

3.

Migrate

Migrating your data can seem like a daunting part of signing up with a new service provider. We aim to make this process as straightforward as possible with a full migration strategy in place that is staged to ensure that live sites and applications have priority, to ensure the migration process runs smoothly.

4.

Manage

When you choose Hyve, you’ll be allocated a Customer Experience Manager and a team of technical engineers that are available at all hours, in any time zone, should you need them. Your allocated team of experts will get to know your platform inside out, so if any issues arise, an engineer who is already well-acquainted with your infrastructure will be on-hand to help.

Managed services and add-ons

All our solutions are managed, but we offer optional add-ons to enhance the management of your infrastructure. Management charges are a monthly fee based upon a pre-determined number of engineering hours agreed with you in advance, making budgeting much easier.

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Private Cloud/Dedicated Server & Enterprise Cloud Management

Included service (up to 1 hour per month)

Chargeable add-on service

*The services listed below are not exhaustive

Private cloud & Dedicated serversEnterprise Cloud
Infrastructure management Private cloud & Dedicated servers Enterprise Cloud

Underlying hardware management and maintenance such as:

  • SAN storage
  • Switching
  • Server infrastructure
  • Management of the core network
Infrastructure software management Private cloud & Dedicated servers Enterprise Cloud

Infrastructure software management and upgrades including:

  • Hypervisors e.g. ESXi, VMware vCenter
  • Backup systems e.g. Veeam, Nakivo
Network management Private cloud & Dedicated servers Enterprise Cloud

Management and configuration of physical and virtual network appliances such as:

  • Firewalls e.g. NSX-T
  • IPS
  • WAF
  • DNS
  • Load balancing
  • IDS
  • CDN
Application management Private cloud & Dedicated servers Enterprise Cloud
  • Operating systems e.g. AD, RDP, OS services and processes, file and user permissions
  • Web servers e.g. IIS, Tomcat, Apache
  • Office 365
  • SSL administration
  • App servers e.g. PHP, .NET, Java
  • Containerisation e.g. Kubernetes, Docker
Database management Private cloud & Dedicated servers Enterprise Cloud

Database administration work such as:

  • Replication of databases across servers and data centres e.g. SQL and MySQL
  • Clustering e.g. Percona, SQL server Always On, Galera, database profiling and indexing

Additional services

MonitoringPrivate cloud & Dedicated serversEnterprise Cloud
Monitoring Standard monitoring Private cloud & Dedicated servers Enterprise Cloud
  • Configuration of resource usage and website/application uptime alerts
  • Alerts sent to customer via email
Monitoring Advanced monitoring Private cloud & Dedicated servers Enterprise Cloud
  • Configuration of resource usage and website/application uptime alerts
  • Alerts sent to Hyve for engineers to action based upon pre-determined processes

Advanced monitoring

This service ensures that the support team are able to monitor and identify potential risks 24/7, taking a proactive, rather than reactive approach.

 

Proactive management is the ideal solution for clients who want the peace of mind that they can leave the running of their systems to Hyve, knowing that whenever a monitoring alert comes in, it will be actioned immediately.

PatchingPrivate cloud & Dedicated serversEnterprise Cloud
Patching Infrastructure patching Private cloud & Dedicated servers Enterprise Cloud
  • Patching of infrastructure software such as vCenter, ESX and Proxmox
  • Patching of backup software such as Veeam and Nakivo
Patching Operating system patching Private cloud & Dedicated servers Enterprise Cloud
  • Running monthly operating system patches at an agreed date and time
  • Includes backing up server(s) before running patching
MigrationPrivate cloud & Dedicated serversEnterprise Cloud
Migration Assisted Migration Private cloud & Dedicated servers Enterprise Cloud
  • Customer is responsible for migration with assistance from Hyve engineers
  • Physical to virtual, virtual to virtual migration tools available if required
Migration Full migration Private cloud & Dedicated servers Enterprise Cloud
  • Hyve take full responsibility of the migration, with assistance from customer
  • Migration tools available
  • Consultation with Hyve experts and migration plan
DDoSPrivate cloud & Dedicated serversEnterprise Cloud
DDoS DDoS mitigation Private cloud & Dedicated servers Enterprise Cloud
  • Basic protection against general DDoS attacks
DDoS Advanced DDoS mitigation Private cloud & Dedicated servers Enterprise Cloud
  • Consulting, setup and monitoring of advanced custom attack rules customised to specific applications and traffic

Included service (up to 1 hour per month)

Chargeable add-on service

*The services listed above are not exhaustive.

What our customers say about us

Rated 4.9 Excellent on

Discover our success stories

I've been working with HYVE for over 2 years now and they provide a great service in supporting our client websites. The servers are very robust; if we do need any support, they are prompt to resolve this.

GCI Network Solutions

As usual from Hyve, the response to my support request was very fast and the problem quickly dealt with. Agent was polite and helpful.

Kraaz Neesay

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