Business background
Founded in 2001, MYPOS Connect, is a point of sale (POS) software company, focused on supporting the requirements of regional, national and multinational businesses. The MYPOS team develops, supports and maintains POS software for hospitality and retail businesses across the world.
The challenge
The majority of MYPOS’s system runs on a SQL back end, so they were looking for something powerful that provided real redundancy. Availability was key to MYPOS; not only server availability, but the availability of expert skill sets to support the infrastructure.
MYPOS were previously working with multiple infrastructure providers but they were missing the level of support they needed, where a provider essentially becomes an extension of their team. Chris Heath, Director of Operations at MYPOS Connect commented,
“None of our team really specialises in infrastructure or network, so we really wanted to find a partner who could work with us to make that element really resilient. We wanted to make sure we had a partner who we could grow with, both in the UK and abroad.
We came to Hyve with these very high level ideas about what we wanted to try and do. Hyve had the skills and the knowledge to translate these ideas into something that makes sense and were able to tell us how we can achieve it.”
The solution
MYPOS’s started by hosting their own servers on-site, but as the company grew, their hosting requirements grew, as did their need to have a more resilient solution. Hyve’s experts built a bespoke enterprise cloud solution for MYPOS, initially with multiple high availability servers in the UK. More recently, they have replicated a similar structure in other countries, including New York.
Chris commented, “Virtually everyone wants to connect and take or send data to us, so the solution that Hyve proposed fits the bill ideally as it allows us to essentially have much greater availability of services than we ever had before, with multiple servers, redundancies and auto-failovers. There is always somebody using our EPOS system around the world, so we needed a partner who could support the service and make sure that we didn’t have any downtime on the server end of things.”
The results
No downtime
or loss of service
24/7/365
extra-mile support
Enabling
global business growth
Working with retailers and customers all over the world, it was getting increasingly difficult for MYPOS to ever find suitable times to carry out patching and updates to avoid disruption to service.
Prior to coming to Hyve, they had servers spread across different locations, but they were all standalone servers, so taking the server offline meant downtime for the end users. Moving everything to a high availability solution with Hyve has meant that they can take one server offline to be patched and updated without anybody even knowing as the service carries on seamlessly.
Hyve has also helped enable business growth within MYPOS. They now support customers around the clock from their support teams within the UK, meaning they’ve got questions and queries coming in from people all the way through the night and all day.
Chris commented, “Having that support on the infrastructure side, if there’s any questions about performance, any issues at all in regards to the service or the infrastructure, we know there’s somebody who’ll be able to help us out. We’ve never had any problems with support at all. Whatever time of day we’ve raised a ticket there’s always been someone to help and always a very calm, very friendly person there to get to the bottom of whatever the issue is.
“When we were hosting our servers by ourselves or with some of the larger providers, it was all on us. Having that availability of support from Hyve, I know that if we need help at three in the morning, someone is there to help us and has helped us many times in the past.”
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