Background
With close to 100 staff across three locations, Creditplus has become the UK’s most trusted authority on motor finance with its ‘find, fund and deliver’ approach to car buying. It was the first company to sell a used car online, without the customer physically being present, back in 2004.
Creditplus was looking to continue its track record of innovation and bring car financing in line with the wants and needs of consumers in the current digital age. They have made a ‘self-serve’ solution for their customers via a virtual showroom and online application-driven platform, saving customers time and making the process more convenient.
The challenge
Due to the complex design of their ‘self-serve’ solution, Creditplus needed a reliable, managed hosting environment for their virtual showroom.
Creditplus approached Hyve to host their website after they experienced ongoing issues with their previous provider. Their developers required a stable and scalable system to build their application on, as they had faced several development challenges. Their solution was hosted on a single server, meaning that development work and moving between applications was very slow.
The team at Creditplus also found that they didn’t have a clear way to communicate with their previous provider’s support team. They needed responsive, personable customer service and technical assistance for their cloud services going forward.
They had calculated that handling a migration in-house would take a dedicated internal team a minimum of three months to complete – a significant strain on their resources.
The solution
We proposed a managed hosting solution for Creditplus’s growing car financing platform.
Our cloud experts worked with the team at Creditplus to divide their solution. We spread out all of the applications from their server onto staging, development and production servers.
By spreading out all of the resource-intensive jobs from their single existing server, Creditplus found that the development process was smoother and their systems ran significantly faster. The introduction of a crucial staging environment allowed the developers at Creditplus to test and implement changes for their dynamic environment.
We took control of the migration process,providing regular backups for total protection. The migration process was the biggest challenge, as it was expected to take a dedicated team at Creditplus over three months to complete. Hyve took control of the migration, allowing Creditplus to continue working on other important elements surrounding the implementation of its digital strategy.
For customers looking for a quick and easy car finance journey, Creditplus has been able to deliver a groundbreaking online self-serve platform by partnering with Hyve.
Since deploying with Hyve, new features and bug fixes have been iterated and deployed on their servers. One of the key benefits is the reassurance of knowing our team is available to implement critical action on their behalf, all without requiring any of Creditplus’s internal resources.
Hear from Creditplus
“As the development team began to plan the delivery of this ‘self-serve’ journey, we realised we were in need of a multi-server system, and more importantly, consistent and proactive support from a secure, reliable and managed service provider.
From the first meeting, Hyve ensured all questions were answered before signing contracts. The plan was cost-effective and meant resources internally could be used for other key projects.
Thanks to our partnership with Hyve, we have enabled our teams to operate at a faster pace, with the support and reliability we needed to push our self-serve platform to fruition.
In the future, as Creditplus’ marketing campaigns increase and traffic is driven to the site from various PR activities, it’s imperative the architecture will be able to handle dynamic loads and adjust accordingly. Our utmost trust is with Hyve to support this.”
Sam Bond, Head of Digital Delivery, at Creditplus