Background
With nearly a hundred restaurants in the UK, Carluccio’s is a rapidly growing hospitality and retail group. Their online presence is an important element of the company’s overall approach to customer relations, and Carluccio’s website, in particular, needs to offer a range of digital services. eCommerce capabilities need to be reliable, effective and secure – any performance issues or downtime have the potential to directly impact revenue.
The challenge
As part of a full digital strategy review, Carluccio’s looked at a range of technical improvements to their website. In particular, they wanted it to deliver a reliable method for customers to book a table, as well as offer an online shop selling a range of products including food and drink. They also required management of their eCommerce and website security. The overall aim was to achieve this as part of a reliable and secure platform.
To achieve this, Carluccio’s wanted to find a hosting partner who could deliver a reliable, high-performance service, but would also take the management and administrative overhead away from their internal IT team, who needed more capacity to focus on strategic issues, rather than maintenance and monitoring.
Carluccio’s, therefore, were seeking a partner with proven managed services experience, alongside the ability to offer high levels of service reliability, performance and security.
The solution
Carluccio’s selected Hyve as a managed services partner based on our 24/7/365 support service, alongside the delivery of proactive, strategic advice before and during the digital development process. Our ability to scale Carluccio’s web strategy and ensure consistently high levels of site performance was an additional factor in Carluccio’s selection.
Hyve removed the stress and complexity of the deployment, migration, and management from Carluccio’s online platform through our 4-step management methodology: Consult, Design, Migrate and Manage.
During the consulting phase, our team worked with Carluccio’s in order to architect the perfect cost-effective solution, within budget and a project planning timeline.
Carluccio’s now delivers a strong online presence, and they have been able to roll out its enhanced digital strategy without adding to the workload of its in-house team.
Hyve also provides Carluccio’s with dedicated Technical Account Managers, who understand the solution inside and out to give technical and commercial support to Carluccio’s as their business grows.
Hear from Carluccio’s
“We have a small internal IT department, so we need to focus on strategic issues – we don’t have the time to do traditional maintenance and monitoring.
This is where a Managed Service approach really delivers. I don’t have to worry about Hyve’s areas of responsibility, in fact, much of the time, I don’t even have to think about it. That’s absolutely ideal for me and my team who can focus on our major projects which are driving the business forward.”
Jon Taylor, Head of IT at Carluccio’s