Business background
Founded in 2001, MYPOS Connect, is a point of sale (POS) software company, focused on supporting the requirements of regional, national and multinational businesses. The MYPOS team develops, supports and maintains POS software for hospitality and retail businesses globally.
The challenge
With the majority of MYPOS’s system running on a SQL back end, MyPOS needed a powerful, resilient infrastructure solution with real redundancy. High availability was essential; not only for server uptime, but also for having the right technical expertise on hand to support their infrastructure.
Previously relying on multiple infrastructure providers, MYPOS lacked the level of support they needed, where a provider truly became an extension of their team.
The solution
MYPOS began with on-site servers, but as their business expanded globally, so did their need for a more robust, scalable hosting environment.
Our cloud experts designed a bespoke enterprise cloud solution, initially deploying high availability servers in the UK. This structure has since been replicated internationally, including New York, to support MYPOS’s growing footprint.
The infrastructure includes multiple servers, built-in redundancies, and automatic failover to ensure continuity of service across all regions.
Hear from MYPOS Connect
“None of our team really specialises in infrastructure or network, so we really wanted to find a partner who could work with us to make that element really resilient. We wanted to make sure we had a partner who we could grow with, both in the UK and abroad.
We came to Hyve with these very high level ideas about what we wanted to try and do. Hyve had the skills and the knowledge to translate these ideas into something that makes sense and were able to tell us how we can achieve it.
Virtually everyone wants to connect and take or send data to us, so the solution that Hyve proposed fits the bill ideally as it allows us to essentially have much greater availability of services than we ever had before, with multiple servers, redundancies and auto-failovers. There is always somebody using our EPOS system around the world, so we needed a partner who could support the service and make sure that we didn’t have any downtime on the server end of things.
Having that support on the infrastructure side, if there’s any questions about performance, any issues at all in regards to the service or the infrastructure, we know there’s somebody who’ll be able to help us out. We’ve never had any problems with support at all. Whatever time of day we’ve raised a ticket there’s always someone to help and always a very calm, very friendly person there to get to the bottom of whatever the issue is.
When we were hosting our servers by ourselves or with some of the larger providers, it was all on us. Having that availability of support from Hyve, I know that if we need help at three in the morning, someone is there to help us and has helped us many times in the past.”
Chris Heath, Operations Director at MYPOS
