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'Extra mile' support

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Excellent 'value for money'

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Delivering strategic technical advice, services and support to our valued customers

Our Case Studies

We supply secure cloud hosting services to public sector organisations. We follow their high standards of security and compliance to be an approved supplier.

G-Cloud 13 Framework

The Digital Outcomes and Specialists Framework (DOS) is an agreement designed by Crown Commercial Service (CCS) and Government Digital Service (GDS) to help the public sector buy, design, build and deliver digital outcomes. Hyve’s offering is one of the most comprehensive available

Digital Outcome specialist

Hyve can help with PCI DSS compliance by assessing your existing hosted environment and recommending solutions that will help you meet the requirements of PCI DSS.

PCI-Compliant

Hyve are committed to maintaining very high levels of information security. To help us achieve this goal, we have attained an ISO/IEC 27001:2013 accreditation.

ISO27001

Hyve Managed Hosting’s System and Organization Controls (SOC) Reports are independent third-party examination reports that demonstrate how Hyve achieves key compliance controls and objectives. Hyve’s SOC 2 Report demonstrates Hyve continued commitment to security, platform availability and confidentiality. Hyve Managed Hosting SOC 2 report is available on request.

SOC 1 & SOC 2

Hyve’s commitment to quality in all aspects of its business has led to us being awarded ISO 9001 accreditation.

ISO9001

ISO 27017 Cloud security is such an important accreditation to give customers peace of mind. Hyve's commitment to security in all aspects has led us to being award this latest ISO

ISO27017

Hyve continues to ensure the service they offer clients are secure, adding Cyber Essentials to our security certifications continues to show our customers we take security seriously

Cyber Essentials

Hyve is very proud to have achieved the Cyber Essentials Plus certification which shows our commitment to our program of continual security improvement.

Cyber Essential Plus

In order to meet the HIPAA requirements applicable to our operating model, 
Hyve aligns our HIPAA risk management program with ISO 27001 (Information Security), 
ISO 27017 (Cloud security) GDPR (EU 2016/679) and Cyber Essentials, 
which are higher security standards that map to the HIPAA security rule.

HIPAA

With new international threats constantly appearing, the National Cyber Security Centre's (part of GCHQ) NIS Directive aims to ensure companies who are, or work with the UK's vital infrastructure follow strict guidelines on security for themselves, their customers and chosen suppliers. Hyve is pleased to announce adherence to all the policies and procedures laid down in the NIS Directive

CSA STAR is the industry’s most powerful program for security assurance in the cloud. STAR encompasses key principles of transparency, rigorous auditing, and harmonization of standards. The STAR program provides multiple benefits, including indications of best practices and validation of security posture of cloud offerings.


CSA STAR

CiSP is a joint industry and government initiative set up to exchange cyber threat information in real time, in a secure, confidential and dynamic environment, increasing situational awareness and reducing the impact on UK business. 

CiSP

The Cloud Native Computing Foundation (CNCF) serves as the vendor-neutral home for many of the fastest-growing projects on GitHub, including Kubernetes, Prometheus, and Envoy. With over 500 members, the foundation fosters collaboration between the industry’s top developers, end-users, and vendors. As Certified Kubernetes Service Providers, Hyve is proud to be a part of the CNCF ecosystem.

CNCF

Run by the Cloud Native Computing Foundation (CNCF), the KCSP program is a pre-qualified tier of vetted service providers who have deep experience helping enterprises successfully adopt Kubernetes. Hyve Managed Hosting is recognised for providing Kubernetes support, consulting and professional services for organizations embarking on their Kubernetes journey.

KCSP

The Linux Foundation is dedicated to building sustainable ecosystems around open source projects to accelerate technology development and industry adoption. With more than 1,000 corporate members across the Americas, Asia-Pacific, and EMEA, the foundation aims to drive innovation across the globe.

Linux Foundation

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Statements from brands we work with and how we deliver extra mile support, best of breed hosting architecture and excellent value for money.

Customer Testimonials

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When you call Hyve you get through to an expert who will be able to solve your problem. The support team are available 24x7x365, with rapid response times from just 20 minutes.

Personal Support

Culture

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We work in small teams to keep up familiarity with clients and support staff meaning you don't keep repeating yourself.

Small Teams

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We provide each client with an Account Manager who gets to know you and your business inside out. 

Account Managers

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Whether you are migrating from another host or setting up a new website, our expert team is available to assist you every step of the way. 

Migrations

Included

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Hyve support, sales and customer services are based in the UK and available via telephone or support ticket systems.

UK Based

When choosing a web host, potential clients often ask us to explain the difference between Hyve and other web hosting providers. The answer is our commitment to delivering on our core business principals, these are: extra mile support culture, best of breed hosting architecture and excellent value for money.

What our customers say about us

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Discover Private Cloud

All the benefits of cloud technology, with the increased security and control of dedicated hardware.

Managed Private Cloud

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Discover Dedicated Servers

Keep your sensitive data locked down in one of our high-powered, ultra-secure dedicated servers.

Managed Dedicated Servers

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Discover Enterprise Cloud

Virtualise workloads on our multi-tenant cloud platform for increased flexibility, scalability and cost efficiency.

Managed Enterprise Cloud

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Discover Colocation

Eliminate the expense of maintaining your own infrastructure, while retaining complete control of your servers.

Colocation

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We offer a 20 Minute hardware replacement SLA with every Dedicated Blade server.

20 Minute hardware

replacement SLA

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Our support ticket system is fast and reliable. Customers can raise tickets via the MyHyve portal and assign priority levels. 

Support Ticket

System

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For an immediate response, support is available via telephone on 0800 612 2524. 

Telephone

Support

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Search for answers to common support requests on our support knowledge base.

Knowledge

Base

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Selecting the correct priority level for your support request is important. We have 3 levels of support: Important (24 hrs), Urgent (1 hr), or 	
Critical (20 mins). 

Support Priority

Levels

We have 100% network availability thanks to multiple active/active network connections, router and switch configurations. 

100% Network

Uptime

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We select our data centres for connectivity, reliability, security and performance. We use only the best Tier 3+ facilities around the globe.

World Class Data

centres

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We offer full server backups with 'instant recovery', meaning that we can boot up a server from the backup SAN almost instantly.

Instant

Recovery

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We operate a 100GbE network. Customer platforms are connected via multiple 10GbE uplinks. Our bandwidth is 100% unrestricted inside and out.

Unrestricted

Bandwidth

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We pride ourselves on being totally flexible and are always able to find suitable solution for you. 

Flexible

Solutions

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We take pride on our customer reviews, find out what our customers say about us.

Trustpilot pages

Our Core Business Values

Success Stories - Baxter & Bailey

Success Stories - Medichecks

Success Stories - PTA Events

Success Stories - Broadlight

Success Stories - Testimonial

Trustpilot Hyve Managed Hosting Customer Reviews 2019

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With disasters and attacks on the rise, back-up solutions should be core to any digital transformation strategy.

3 things to consider before choosing a disaster recovery solution

Discover our Disaster Recovery and Disaster Recovery as a Service (DRaaS)

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3 things to consider before choosing a disaster recovery solution

Discover our Disaster Recovery and Disaster Recovery as a Service (DRaaS)

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