Your business deserves the best. We are a fully-managed global hosting provider, offering industry-leading technology with a customer-centric approach. Our dedicated team works around the clock to ensure your infrastructure runs smoothly, so you can focus on what matters most — running your business with confidence and peace of mind.
Choosing a hosting provider
When choosing a hosting provider, it can be difficult to find someone that offers the best solution for your specific needs. So what sets Hyve apart? The answer is our commitment to delivering on our core business values: extra-mile support, best-in-class hosting architecture and excellent value for money.
How we work
Our customers often say they choose to work with us over other providers for our service. Our culture is customer-first. With our direct-to-engineer support, when you call Hyve, you will be connected straight to an expert to resolve your issue. Our experts go the extra mile for every customer, so you can focus on what you do best, without worrying about your IT infrastructure. We are here for you 24/7/365. You can access our support through two simple routes:
Our ticket system is the easiest way to contact us. When raising a ticket in MyHyve, you can set the priority level on tickets, with industry leading response times guaranteed.
Get in touch with our Australian-based support team on 0800 612 2524.
Find answers to common support requests on our support knowledge base.
Our technology partners
Hear from our customers
GCI Network Solutions
I've been working with HYVE for over 2 years now and they provide a great service in supporting our client websites. The servers are...
Paper Stone
We have used Hyve's managed hosting services for 12 years. They have been a reliable, trustworthy partner, offering excellent support...
get the support you need, fast
Choose from 3 levels based on your requirements.
| Priority | Response time | Description |
|---|---|---|
| 1: Emergency | <20 min | High-urgency critical issues |
| 2: Important | <1 hr | Medium-urgency critical issues |
| 3: Standard | <24 hrs. | Low-urgency general enquiries |
Urgent tickets will be answered in under 20 minutes, with the majority of responses delivered in under 5 minutes.
industry recognition
Our award wins and accolades showcase our dedication to customer service, global growth, and delivering industry-leading solutions. Our achievements to date are a true representation of the hard work and expertise of the Hyve team.
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