From the initial consultation and bespoke design of your infrastructure, through to seamless migration and ongoing management, our methodology ensures stability, performance, and peace of mind.
In this insight, we will explain exactly what a fully managed solution from Hyve looks like in practice.
We will cover:
- Which fully managed solutions we offer
- Our four-stage management methodology
- Key components of our fully managed solutions
- The next steps in choosing the right solution for you
Which fully managed solutions we offer
We offer a wide range of bespoke fully managed solutions, designed to meet your needs. Our most popular solutions include: Managed Private Cloud, Hyve VPC, Managed Dedicated Servers, Managed Public Cloud, Bare Metal Servers, and Hybrid Cloud. If you are not looking for a complete hosting environment, but require management of a specific element of your infrastructure, we can also offer solutions such as Backup as a Service, SFTP Hosting, and various managed technologies.
Our four-stage management methodology
Our approach centres around our four-stage management methodology. By working through four key stages with all of our customers – Consult, Design, Migrate, and Manage – we ensure the process of deploying and hosting with Hyve is as straightforward as possible, and is aligned with your business goals.
The four stages are:
- Consult – We provide a truly consultative approach, where our experts help you to optimise your IT infrastructure and streamline your operations.
- Design – Once we have consulted with you, our team will learn your application or site’s unique requirements, before designing your tailor-made platform.
- Migrate – Your migration will be as straightforward as possible with a full strategy in place, staged to ensure live sites and applications take priority.
- Manage – When you choose Hyve, you’ll receive 24/7/365 support from your dedicated account manager and a team of technical engineers based in our Australian headquarters.
For more details on the process, visit our management page.
Key components of our fully managed solutions
At Hyve, ‘fully managed’ means just that – we can take care of every element of your hosting solution.
Dedicated expertise and support
Our team of Australian experts are available to guide you through every stage of the process, both during consultation and migration, and throughout the ongoing running of your platform. We monitor your infrastructure and check in to advise on optimisations and updates.
If you do experience any issues, our direct-to-engineer support runs 24/7/365 for quick resolutions and minimal downtime. With 3 levels of priority, you can simply raise a ticket through our MyHyve system, and receive a guaranteed response in under 20 minutes for urgent queries.
Seamless migration
Migration is a concern for many businesses. You may be wanting to move to another provider, but have worries about complexity, delays, and downtime. We offer fully managed migrations, with a clear strategy designed bespoke for your requirements, including options for staging and out-of-hours migration, to minimise any disruption.
Continuous, proactive monitoring
We monitor set elements of your infrastructure, including resource usage, uptime, and infrastructure-level tracking. Depending on the level of monitoring you choose, alerts can be sent to you directly to handle, or to our engineers to manage according to pre-determined processes.
Our monitoring services go above and beyond industry standards. Beyond just alerting you of issues, we prioritise proactive processes to stay ahead of any potential threats, and mitigate them before they have a chance to cause any damage or disruption.
Bespoke management services
Our fully managed hosting solutions are not one-size-fits-all. To maximise the benefits for your business, we offer various levels and options for management services, based on a detailed consultation to understand your requirements.
High-availability and high-performance infrastructure
Our fully managed solutions are built on industry-leading infrastructure, guaranteeing 100% network uptime, high-availability, and with built-in redundancy. Our experienced team will consult with you on your specific requirements, taking a vendor-agnostic approach in order to design the optimal solution for your business.
Security and compliance
We offer a full-stack security suite, managed by certified experts. Depending on your specific requirements, we can implement services including firewalls, endpoint detection and response, ransomware protection, and many other options.
Compliance is also essential to our operations and hosting solutions. We can support your compliance requirements, advising on meeting regulations such as GPDR, DORA, HIPAA, depending on your region and sector, protecting your sensitive workloads, and preventing data loss.
We hold externally audited certifications in all areas of information security including PCI DSS, ISO & Cyber Essentials, giving you further peace of mind for your business.
Predictable and transparent billing
We offer a fixed billing model, with set prices calculated in advance. In contrast to many other providers, who offer variable pricing, you will not receive unexpected bills or hidden charges, simplifying your budgeting. As our experts provide initial and ongoing platform optimisation, we support you to avoid any resource wastage, ensuring your spend remains efficient.
Unlimited scalability
Our fully managed solutions are designed to seamlessly scale with your business. All of our platforms support streamlined resource scaling, with our engineers able to rapidly increase and decrease your resources as needed to meet business growth, or traffic spikes. Depending on your preferences, we can also automate scaling, so you can meet requirements immediately, without having to worry about provisioning resources.
Global reach
Our fully managed solutions are supported by a global network of Tier 3+ data centres in over 35 locations worldwide. This reach allows us to host workloads close to your end users, reducing latency and improving performance, while meeting regional compliance and data sovereignty requirements. Whether you need to expand into new markets or ensure redundancy across multiple regions, our team can design and manage a platform that delivers consistent availability and performance wherever your business operates.
The next steps in designing your ideal fully managed solution
All of the features and components outlined above combine to mean our fully managed solutions directly support your business needs and goals.
Whichever type of infrastructure or solution you opt for, you will benefit from a custom platform, designed by experts to meet your specific requirements.
Our experienced consultants are ready to discuss your business goals, current configuration, and platform requirements. We can provide advice on the best solution for you, and design your bespoke build and migration plans.
Book a consultation with one of our cloud consultants – fill out our contact form and one of our team will be in touch.