Our clients span a wide range of industries from technology and telecommunications to healthcare and financial services. Some are market leaders, others are just starting out. Regardless of their size, all are unique and we are very proud to be working with each and every one.
I like working with Hyve because they are honest, transparent and down to earth.They have a knack for taking even the most complex technical subjects and simplifying so that we and our clients can understand – this is key when making a significant investment into a technology solution. They give me (and my clients) the confidence that we are making the right choice for our platform, and that there won’t be any nasty surprises later down the road.Customer service is great – Always feel appreciated as a client, and response times are excellent.They don’t just say ‘yes’ – they challenge our thinking with ideas of their own, which – based on their area of expertise – is exactly what we want! CTO, Delete Agency
As a start up, we knew nothing of servers and hosts and went with the first one that was recommended. They were based in the US, but had 24 hour support, and at first, we had no problems. As we expanded, however, our site had heavier and heavier traffic, to the extent that, on a number of critical occasions, we lost our site completely. A number of fixes were applied, but by then we had lost confidence in them. We looked at a number of hosts in the UK and our website builder talked through the “geekery” with them. We, and he, were most impressed by Hyve who seemed to understand our very specific needs, with the incredible demands on servers at one or two vital moments every month. Three months in with Hyve and we are feeling pretty smug that we made the move. They are always available, have suggested fixes we never would have thought of, and we’ve got that confidence feeling back. They have offered a flexible, proactive approach which keeps our website running at full speed when needed, but drops down a gear when we are no longer live. We have Ferarri speeds when we need it, and Mini costs when we don’t. We couldn’t recommend Hyve highly enough. Director, Scotch Whisky Auctions Ltd
Site downtime could make us look unreliable to our customers. Hyve went above and beyond the call of duty to help us set up, one weekend we booked in migration on a Sunday, and we got everything sorted so that no-one saw any drop in e-mail or the site, and it all went over seamlessly. Head of Digital Creative, Just Cashflow
Hyve have provided timely, professional support accompanied by clear progress updates at every stage.
Running several sites for Tesco is a unique challenge when it comes to hosting, as with the click of a button potentially millions of users can be directed to one of our sites. The scalability of the cloud platform allows us to cope with such spontaneous levels of demand, and we know there are always Hyve staff available to help us handle the largest influx of traffic. CTO, Reactive Media
A very friendly and highly technical team available to extend all possible help at any time. Excellent services – all issues are dealt with appropriate priority and resolved asap. I am particularly impressed by the transparency and quick response. My experience with the support service has been extremely positive.
It’s reassuring to know that Hyve will take care of everything server-side so we can focus on doing what we do, building the website.
We’ve been using Hyve for over a year now for a wide range of websites, all with different requirements and issues, and we’ve always found Hyve amazingly fast to respond, incredibly helpful, proactive and enthusiastic, and they’re always willing and able to offer far more than their contract officially allows! And did we mention how fast they are?
British Airways’ global audience means that traffic spikes can occur at any time of the day or night. Hyve’s cloud platform, combined with their always available support mean that we can sleep soundly knowing that our sites are in good hands 24 hours a day. CTO, Reactive Media
My experiences with Hyve have been very good. The response time is quick so you don’t spend your time on a telephone waiting. The staff are always very efficient. Thank you all for your help and patience.
Hyve has always been in our experience both professional and focussed on the customer’s requirements. They have a proactive attitude, this has meant that any decisions we have faced with regard to the management of the service they provide us, have been taken with good and timely advice from them.
On the very few occasions we have had to contact their support team again the whole process has been straight forward. The most important element however is the fact you soon get to know the team behind the support. They inspire confidence in their abilities and knowledge of the systems they support.
We look forward to maintaining a long relationship with Hyve who always seem to know what the customer needs and want.
Since moving our servers to the Hyve infrastructure I have nothing but good things to say about the levels of service received. I find the support I receive to be of excellent quality and very timely. I wish I had moved to this service some time ago. Many thanks and keep up the good work.
We’re extremely happy with the service Hyve provide to us, and very happy to provide a testimonial. In particular, we are incredibly impressed by the professionalism, expertise, and consistently rapid response of the support team. The process for having a primary point of contact works fantastically well, and we feel particularly lucky to have our contact (known within our team as “the man who never sleeps” because he seem to be there to respond to queries 24-7!). The support team never fail to respond incredibly fast and competently whatever the complexity or size of the support request, from a domain redirect request to a live hardware switchover.
The sales and customer service support provided by Hyve is some of the best I have seen. Support tickets are responded to swiftly. Both our FTP and SFTP services have experienced 100% uptime over the last 2 years which is very impressive. I have no doubt that I could find similar technical services for less money, but once you factor in customer service, Hyve provides tremendous value for money.
Hyve’s scalable secure hosting solutions are tightly coupled with their excellent service & support – when our business needs change, Hyve have always responded to our requests in a timely manner. The inclusive server hardening, help in getting our server’s security certified, Data Protection legislation compliance, impeccable server performance with 100% availability as well as our firewall configuration being watertight from the get-go were all major contributing factors in expediting the launch of Slainte’s e-Submission protocol.
If you would like more information regarding our enterprise cloud hosting solutions, please complete our contact form or call us directly on 0800 612 2524.