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RapidReplacement® – 20 minute hardware SLA

We understand that every second of downtime can impact your business’s reputation and performance.

Due to high customer demand, we have developed an industry leading service that guarantees rapid hardware replacement for our customers. RapidReplacement by Hyve ensures that hardware is replaced within 20 minutes, in the event of a hardware failure in the data center.

Other hosting providers offer between 1-4 hour hardware replacement SLAs as industry standard. However, Hyve is offering this unique, unparalleled service to customers to provide business continuity at all times.

We provide customers with dedicated HP blades attached to SAN storage, and in the event of a blade hardware failure, we are able to reboot the server image over to a spare blade. This process from response time to hardware replacement, takes under 20 minutes.

We believe that RapidReplacement, along with our 20 minute response SLA to critical issues, provides the highest levels of technical support in the industry.

RapidReplacement would be the ideal solution for retail, eCommerce, financial services and SaaS providers – essentially any business that cannot tolerate downtime.

Client Testimonials

RapidReplacement® services from Hyve

Hyve listened to the market and its customers to develop this revolutionary service. Here are the main features:

  • Ensuring that hardware is replaced within 20 minutes
  • Drastically reduces the amount of downtime for your business
  • Provide your business with the highest levels of technical support in the industry
  • Using the latest HPE hardware with SAN storage

Three reasons to choose Hyve

No Single Point of Failure

Our cloud architecture is designed with multiple layers of redundancies. This means we are proud to offer SLAs guaranteeing 100% network, power and server uptime.

Best In Class Hardware

There is no compromise with the hardware we select. HPE BladeSystem servers and 3PAR SANs deliver the fastest and most reliable cloud hosting in the market. Independent tests have proven we’re substantially faster than the rest.

Extra Mile (tm) Support

Our happy customers continually tell us that our support is what makes the difference to their lives. Available 24/7/365 with no tier one support. When you call, you get straight through to your technical support engineer who will already be familiar with your platform and business needs.

Start your journey today

Speak to a cloud specialist

For more information on our solutions, please call us on 1 888 708 5581 or fill out the form below..

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For more information on our solutions, please call us on 1 888 708 5581 or fill out the form below..

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