Running a server at optimum performance can be a challenging prospect. In most cases, it’s simply not possible to manage all complex, time-consuming tasks in-house. Server Management is the solution.
To help you to manage your resources more effectively, we provide 3 tiers of server management which allow you to focus on what’s really important; your business.
|Firewall Management (if applicable)|
|Operating System (OS) Management|
|Web Server Management (IIS, Tomcat, Apache)||–|
|Application Layer Management (PHP, .net, Java)||–|
|Database Management (MySQL, SQL Server)||–|
|Access to Hyve Development Team||–||–|
Management Tier Descriptions
This is the minimum level of management and is included with all server solutions. We resolve any issues associated with the network, hardware and firewall (if applicable).
- Network Management
- Hardware Management
- Firewall Management (if applicable)
- Network monitoring
- 24×7 UK Support
- Money-back SLA
- 100% network uptime guarantee
- 1hr hardware replacement guarantee
We act as your dedicated IT department and take on all tasks associated with running your server at optimum performance. This starts from the lowest level; the network and hardware itself and from there we support and optimise right up to the application layer, including for example, IIS administration and SQL database management. You gain knowledge and support from a team of experienced professionals focused on your specific requirements as well as avoiding the cost associated with maintaining expensive in-house support and development teams.
- All items covered by ‘Standard Management’
- Operating System (OS) Management
- Web Server Management & Optimisation (IIS, Tomcat, Apache)
- Server Monitoring (on request)
- Database Management & Optimisation (MySQL, SQL Server)
- Application Layer Management & Optimisation (PHP, .net, Java)
- Preferential Support
Advanced Management is available for those who require advanced testing, analysis and tuning of their website or application. Our development team and server engineers thoroughly test and analyse your website to identify any potential problems contributing to poor performance.
- All items covered by ‘Full Management’
- Full Website Performance Tuning
- Access to Hyve Development Team
Additional Management Options
In addition to our primary management tiers, we also offer a ‘Patch Management’ service.
Our qualified engineers ensure that solutions run at their peak performance and availability by optimising the infrastructure and components they are running on. The latest hot fixes and patches are applied to the server as soon as they are released, ensuring maximum security and protection against internet worms and hackers.
- Installation of OS Patches & Security Updates
- All patches are tested and the server is backed up before installation
- updates/reboots are scheduled with client
If you would like more information regarding our enterprise cloud hosting solutions, please complete our contact form or call us directly on 0800 612 2524.
“Hyve have provided timely, professional support accompanied by clear progress updates at every stage.”
“The most important element is the fact you soon get to know the team behind the support. They inspire confidence in their abilities and knowledge of the systems they support.”
“British Airways global audience means that traffic spikes can occur at any time of the day or night. Hyve's cloud platform, combined with their always available support mean that we can sleep...”
“A very friendly and highly technical team available to extend all possible help at any time. Excellent services - all issues are dealt with appropriate priority and resolved asap. I am particularly impressed by...”
“The scalability of the cloud platform allows us to cope with high spontaneous levels of demand, and we know there are always Hyve staff available to help us handle the largest influx of traffic.”
“We're extremely happy with the service Hyve provide to us. In particular, we are incredibly impressed by the professionalism, expertise, and consistently rapid response of the support team.”
“It's reassuring to know that Hyve will take care of everything server-side so we can focus on doing what we do, building the website.”
“We've been using Hyve for over a year now for a wide range of websites, all with different requirements and issues, and we've always found Hyve amazingly fast to respond, incredibly helpful, proactive...”
“My experiences with Hyve have been very good. The response time is quick so you don't spend your time on a telephone waiting. The staff are always very efficient. Thank you all for your help and patience.”
“Since moving our servers to the Hyve infrastructure I have nothing but good things to say about the levels of service received. I find the support I receive to be of excellent quality and very timely...”
“The sales and customer service support provided by Hyve is some of the best I have seen. Support tickets are responded to swiftly. Both our FTP and SFTP services have experienced 100% uptime over the last 2 years which is very impressive. Hyve provides tremendous value for money.”