• Dedicated Servers
  • Select Your HP Server
  • Managed Services
  • Standard Features
  • Supported Software
  • Enterprise Solutions
  • Request a Quote
  • Why Get a Firewall?
• Cloud Hosting
  • HP & VMware Cloud Hosting
  • Hyve Cloud Hosting vs. Basic VPS
  • Configure Your HP & VMware Cloud
• Web Hosting
  • Windows or Linux?
  • Plans
  • Business One® Plan
  • SFTP (Secure File Transfer) Plan
  • Plesk Reseller Hosting Plans
  • Technologies
  • Windows Hosting
  • Linux Hosting
  • Java Tomcat Hosting
  • ColdFusion Hosting
  • PHP & MySQL Hosting
  • ASP.NET & MS SQL Server Hosting
  • SSL Hosting
  • Joomla! Hosting
  • E-commerce Hosting
• SSL
• SFTP
• Domains
• Services
  • Support
  • Domain Services
  • Managed Services
  • Monitoring Services
  • Managed Backup Services
  • Security Review
  • Security Services
  • Development Support
• Why Hyve
  • "The Difference"
  • Support Services
  • Hardware
  • Testimonials
  • Green Web Hosting
• Information Centre
  • Contact Information
  • About Us
  • Data Centres
  • Data Centre Tours
  • Data Centre Tiers
  • Network Infrastructure
  • Bandwidth Policy
  • Web Hosting Glossary
  • FAQs
  • Knowledge Base
  • Site Map
  • Legal
  • Terms & Conditions
  • Privacy Policy
  • Copyright

• UK support team
• UK data centre

• Expert engineers
• 'Extra Mile' support

• HP & Cisco Hardware
• 100% uptime guarantee

Providing a reliable support service is vital to the successful running of any hosting solution. Our professional support team are available 24x7x365 to answer any request you may have and with 'rapid response' times of as low as just 20 minutes, we're certain you'll be more than satisfied.

Support Ticket System

Our brand new support ticket system is fast and reliable. Hyve customers can raise tickets via their MyHyve Client Portal and assign priorty levels to ensure a prompt response.

Telephone Support

For an immediate response, please telephone our support team on 0800 612 2524. We don't use an auto-response system, each and every call is answered by a live human being based in our UK call center.

Knowledge Base

Support Priority Levels & Response Times

Selecting the correct Priority Level for your support request is important. The response times below are guaranteed and in most cases, you should receive a response more quickly than the stated time. Choose from the following 3 levels.