Free & Comprehensive Monitoring Services
Our monitoring system utilises a client-side application to provide an advanced level of monitoring capabilities. Our system is capable of monitoring virtually all critical resources, processes and services essential to your hosting solution.
Error Resolution Document (ERD)
An Error Resolution Document (ERD) enables you to provide appropriate contacts for notification and escalation and specify instructions on how you would like us to handle support incidents in the event that there is an issue with your solution. It further allows you to define what services you would like us to monitor and what actions to take when a service fails. Maintaining a regularly updated ERD can play a vital role in the ability of our support team to ensure that any issues are addressed in accordance with your expectations.
Content Checking
Content checking is a process by which our monitoring system requests a specific page from a website on your server and scans the page for an expected string value. The page requested as well as the string value (a specific word or phrase) can be fully customised. If the monitoring system finds the expected text on the requested page, the content check passes and the service is considered up. If the system cannot load the site or the expected text is not found on the requested page, the service is considered down and our technicians are notified immediately.
Database Monitoring
Database monitoring is a similar process to content checking but deals specifically with data within your database(s) as opposed to text on a page. This task is accomplished by performing a query on specific tables within a database on your database server. Our monitoring system can be configured to log into your Microsoft SQL Server or MySQL database with specific user credentials and execute a stored procedure or perform a standard SELECT query on data within a database. If rows are returned from the stored procedure or SELECT query, the service is considered up. If no rows are returned or the server cannot be contacted by the monitoring system, the service is considered down and our technicians are notified immediately.
