Client Support
Our professional support teams are available 24x7x365 to answer your requests. Three primary channels are provided for requesting support.
Support Ticket System
The myHyve Client Portal is a web-based information portal provided for Hyve clients to view their company details, manage payment methods, create and manage users and most importantly, raise support requests with our various teams. To raise a ticket, log in using the link below.
Raise Support Ticket
Telephone Support
For an immediate response, telephone our support team on 0800 612 2524. We don’t use auto-attendants – each and every call is answered by a live human being.
Knowledge Base
The solution to many problems can be found on our knowledge base website. Click the link below to search for answers to common support requests.
Support knowledge base
Hyve have provided timely, professional support accompanied by clear progress updates at every stage.
The most important element is the fact you soon get to know the team behind the support. They inspire confidence in their abilities and knowledge of the systems they support.
British Airways global audience means that traffic spikes can occur at any time of the day or night. Hyve's cloud platform, combined with their always available support mean that we can sleep... CTO, Reactive Media
A very friendly and highly technical team available to extend all possible help at any time. Excellent services - all issues are dealt with appropriate priority and resolved asap. I am particularly impressed by...
The scalability of the cloud platform allows us to cope with high spontaneous levels of demand, and we know there are always Hyve staff available to help us handle the largest influx of traffic. CTO, Reactive Media
We're extremely happy with the service Hyve provide to us. In particular, we are incredibly impressed by the professionalism, expertise, and consistently rapid response of the support team.
It's reassuring to know that Hyve will take care of everything server-side so we can focus on doing what we do, building the website.
We've been using Hyve for over a year now for a wide range of websites, all with different requirements and issues, and we've always found Hyve amazingly fast to respond, incredibly helpful, proactive...
My experiences with Hyve have been very good. The response time is quick so you don't spend your time on a telephone waiting. The staff are always very efficient. Thank you all for your help and patience.
Since moving our servers to the Hyve infrastructure I have nothing but good things to say about the levels of service received. I find the support I receive to be of excellent quality and very timely...
At Hyve, we are committed to making a positive contribution to the protection of the environment. In addition to providing carbon neutral hosting services, we are also taking further responsibility to pitch in to the preservation of the environment.
- Employee Environmental Protection Practices
- Carbon Offsetting
- Energy Usage Reduction
