Dedicated Server Managed Services

Running a dedicated server at optimum performance can be a challenging prospect. In most cases, it's simply not possible to manage all of the complex, time-consuming tasks in-house. Hyve Server Management is the solution.

Management Levels

To help you to manage your resources more effectively, we provide 4 levels of server management which allow you to focus on what's really important; your business.

Standard Management

This is the minimum level of management and is included with all dedicated solutions. We resolve any issues associated with the network, hardware and operating system.

Full network & hardware management
Full security & firewall management (if relevant)
Basic OS management
24x7 UK Support
Unlimited support requests relating to:
- Network
- Hardware
- Operating System
Network monitoring
Server monitoring (on request)
Money-back SLA
- 100% network uptime guarantee
- 1hr hardware replacement guarantee

Patch Management

'Patch Management' provides all items covered by 'Standard Management'.

Our qualified engineers also ensure that solutions run at their peak performance and availability by optimising the infrastructure and components they are running on. The latest hot fixes and patches are applied to the server as soon as they are released, ensuring maximum security and protection against internet worms and hackers.

Installation of OS Patches & Security Updates
All patches are tested and the server is backed up before installation
updates/reboots are scheduled with client

Total Management

'Total Management' provides all items covered by 'Patch Management'

We act as your dedicated IT department and take on all tasks associated with running your server at optimum performance. This starts from the lowest level; the network and hardware itself and from there we support and optimise right up to the application layer, including for example, IIS administration and SQL database management. You gain knowledge and support from a team of experienced professionals focused on your specific requirements as well as avoiding the cost associated with maintaining expensive in-house support and development teams.

Web server management & optimisation (IIS/Apache etc.)
Database server management & optimisation
Application layer management & optimisation
Assistance with performance tuning and troubleshooting of production applications
Preferential support
Limited development support
20 support requests per month relating to the items listed above*

Advanced Management

'Advanced Management' provides all items covered by 'Total Management'.

This level is available for those who require advanced testing, analysis and tuning of their website or application. Our development team and server engineers thoroughly test and analyse your website to identify any potential problems contributing to poor performance.