Security is foundational to ensuring an effective, reliable solution and plays a key role in the design of our SecureCloud platform. An extensive suite of premium security features is available to protect your valuable company data.
IPS (Intrusion Prevention System)
Hyve IPS blocks malicious, harmful or unwanted network activity. Performed in real time, the inspection ensures that good network traffic is accepted without noticeable delay. IPS offers protection from attacks such as SQL injection and cross site scripting.
DDS (DDoS Defence System)
Hyve DDS blocks floods and large numbers of unwanted connections. Performed in real time, the inspection has no affect on performance.
Hardware Cisco Firewalls
Hardware Cisco firewalls provide enhanced security compared to software firewalls. All firewalls are fully managed by our expert network team.
All client networks are segregated by VLAN preventing unauthorised client-to-client server access.
VPN (Virtual Private Network)
VPNs provide an additional layer of security by enforcing administration via an encrypted connection. Firewall ports are closed providing protection from hackers. VPNs can be configured between our data centre and your office or PC.
SSL (Secure Sockets Layer)
SSL certificates protect your customers from hackers and identity thieves by ensuring that all data is encrypted.
Effective Anti-Virus Protection
Our fast and effective anti-virus and malware protection provides unparalleled protection without increasing IT management or impacting on system performance.
Our Cloud platform adheres to the data protection act, meets all requirements for HIPAA & FIPS compliance and will passes PCI scans.
ISO 27001 Certified
Hyve are committed to maintaining very high levels of information security. To help us achieve this goal we have attained ISO 27001 accreditation.
PCI DSS Compliant Cloud Hosting
Our UK cloud hosting platform complies with all PCI DSS requirements and we work closely with PCI authorities to assist our clients gain certification.
Our cloud is fast. Very fast. Performance was a top priority when architecting our UK cloud hosting platform and is vital to our clients, who demand super-fast performance from their VMware virtual servers. In addition to obvious business gains, a responsive server also improves Google rankings due to their preference for faster websites.
'Light-speed' Disk Technology
Fibre Channel and SSD disk technology is key to the performance of our Cloud. Connected via fibre optic, FC disks provide 'light-speed' performance enabling virtual servers on our UK cloud hosting platform to out-perform traditional dedicated servers.
No CPU 'Throttling' with up to 8 Cores
Adequate processing power is key to cloud hosting server speed. Convenient CPU 'sliding scales' sometimes 'throttle' CPU allocation. Our CPU allocation is based on 100% of a full core with a maximum of 8 cores per server.
'Best in Class' Hardware
Our cloud hosting UK platform is purpose-built to provide unparalleled performance and our exclusive use of 'best in class' hardware by HP and Cisco is a key factor.
VMware - Virtualisation Market Leader
Our Cloud is 100% VMware based. Well established as the market leader in server virtualisation software, VMware provides enterprise features including 'HA', 'vMotion' and 'DRS', optimising performance and reliability.
Premier Data Centre 'Global Switch'
Regarded as the best hosting facility in Europe, Global Switch is on the UK's national and international backbones and offers unparalleled connectivity and resilient.
Reliability is a key component of our UK cloud hosting offering. After all, super-fast server performance counts for nothing unless the server is available. Our 'no-compromise' approach to cloud architecture design ensures system availability at all times.
No Single Point of Failure
With 'No Single point of Failure', our Cloud provides seamless continuity of service.
100% VMware Based
VMware provides the most reliable virtualisation software on the market and powers our Cloud. Enterprise VMware features including HA, vMotion and DRS allow us to keep our SecureCloud platform running efficiently around the clock.
Load balancing optimises reliability to the web application layer by configuring two or more servers or databases to respond to requests. Requests are still served should a failure occur.
Advanced Backup Services
Our standard backup service provides weekly full and daily incremental backups with 7 day history. Bespoke backup schedules are available on request.
Resilient Data Centre Connectivity
Regarded as the most reliable hosting facility in Europe, Global Switch peers with multiple bandwidth providers to offer unparalleled resilient.
High Availability (HA)
Our cloud load balancers and firewalls are configured in HA mode. Configuration settings are mirrored and synchronised providing seamless 100% uptime in the event of a device failure.
Fault-tolerant Storage Systems
Cloud storage is provisioned via RAID 5 Storage Area Networks (SANs). This configuration is able to resist the simultaneous failure of 2 disks without the loss of data or performance.
Our support services are focused around our 'extra mile' culture. Our goal is to go a step further than the basic support offered by most hosting providers. We deliver on our promise by providing a UK support desk with Technical Account Managers (TAMs) who are familiar with your account and thrive on providing a superior service.
'Extra Mile' Culture
Providing a first-rate support service is paramount and 'Extra Mile' is our commitment to go a step further to assist our clients. This culture doesn't just stop with support, but extends to all areas within Hyve.
'Direct to Expert' Support
We've scrapped 1st line support. All support calls placed during UK office hours are connected directly with expert support engineers, saving you valuable time when resolving technical issues.
Flexible Support Channels
Choose a support channel that suits you best. Raise a request via our established web-based ticket system, search for answers from our extensive knowledge base articles or call directly to speak with a friendly expect engineer.
FREE Migration Support
Set-up, configuration and migration is included with all cloud solutions. Advanced cloning technology is available to migrate complex servers from any location into our platform.
100% UK Based
All calls and support tickets are answered by our UK based experts. We don't outsource or use auto-response systems, each and every call is answered by a live human being.
Humans, Not Machines
All telephone calls to Hyve are answered by humans, not machines, so no frustrating key-pad options to choose from.
'Always On' Support
The Hyve support desk is available all day, every day with no exceptions.
Generating thousands of unique visitors a day is every business's dream, but sudden traffic spikes without adequate scalability can bring a server to its knees. Hyve are experts in scaling platforms effectively and have worked with large companies including Tesco, Nokia and RSPCA to scale platforms from a single server to multiple load balanced web servers, CDNs and database replication.
Platforms that Scale with Your Business
Hyve SecureCloud connects with powerful scaling options that allow you to start small and grow your platform as required by your business and traffic demands.
Zero Downtime Upgrades
With SecureCloud, CPU and memory can be upgraded on demand without the need to reboot the server. This advanced scaling feature avoids disruptive reboots and ensures 100% uptime.
High Performance Cloud Resources
Hyve invest heavily in premium cloud hardware equipped with powerful resources that out-perform inferior cloud platforms. Servers can be scaled to a maximum of 64GB RAM and 8 CPUs with virtually limitless disk space and data.
SQL Server & MySQL Replication
Replicate SQL Server and MySQL databases over multiple servers for the ultimate 'scale out'. Database replication increases robustness and improves response times while streamlining backups procedures.
Rapid Deployment with Reserved Instances
Reserved Instances are fully supported allowing you to save custom VM templates ready for rapid deployment of multiple servers.
Intelligent Load Balancing
As demands on server resources increase, load balancing web applications over multiple servers becomes vital to maintain performance and improve fault-tolerance.
Pay For What You Need
Upgrade CPU, RAM and disk space at any time so you only pay for what you need. Upgrades can be applied with zero downtime.
Our industry leading service level agreement guarantees that our data centre network, HVAC and power systems will be available 100% of the time. The SLA also extends to provide 100% availability for all servers on the Hyve cloud. Generous service credits are available should we fall short on our promises.
100% Network Uptime
We guarantee that our data centre network will be available 100% of the time in any monthly billing period, excluding scheduled maintenance. We peer with 14 separate bandwidth providers to ensure that our network is always available.
100% Data Centre Infrastructure Uptime
We guarantee that our data centre power and HVAC (heating ventilation & air conditioning) systems will be available 100% of the time in any monthly billing period, excluding scheduled maintenance.
100% Cloud Server Uptime
We guarantee that all servers on the Hyve cloud will be available 100% of the time, excluding scheduled maintenance. Our 'no compromise' approach to hardware architecture makes cloud server outages virtually impossible but should they occur, spares are held on site.
Generous Service Credits
Our cloud SLA provides generous service credits should we fall short on any of our promises.