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Advanced Security
Super-fast Performance
Rock-solid Reliability
Extra-mile Support
Virtually Limitless Scalability
Industry-leading Service Level Agreement
Security is foundational to ensuring an effective, reliable solution and plays a key role in the design of our SecureCloud platform. An extensive suite of premium security features is available to protect your valuable company data.

IPS (Intrusion Prevention System)

Hyve IPS blocks malicious, harmful or unwanted network activity. Performed in real time, the inspection ensures that good network traffic is accepted without noticeable delay. IPS offers protection from attacks such as SQL injection and cross site scripting.

DDS (DDoS Defence System)

Hyve DDS blocks floods and large numbers of unwanted connections. Performed in real time, the inspection has no affect on performance.

Hardware Cisco Firewalls

Hardware Cisco firewalls provide enhanced security compared to software firewalls. All firewalls are fully managed by our expert network team.

VLAN Segregation

All client networks are segregated by VLAN preventing unauthorised client-to-client server access.

VPN (Virtual Private Network)

VPNs provide an additional layer of security by enforcing administration via an encrypted connection. Firewall ports are closed providing protection from hackers. VPNs can be configured between our data centre and your office or PC.

SSL (Secure Sockets Layer)

SSL certificates protect your customers from hackers and identity thieves by ensuring that all data is encrypted.

Effective Anti-Virus Protection

Our fast and effective anti-virus and malware protection provides unparalleled protection without increasing IT management or impacting on system performance.

Standards Compliant

Our Cloud platform adheres to the data protection act, meets all requirements for HIPAA & FIPS compliance and will passes PCI scans.

ISO 27001 Certified

Hyve are committed to maintaining very high levels of information security. To help us achieve this goal we have attained ISO 27001 accreditation.

PCI DSS Compliant Cloud Hosting

Our UK cloud hosting platform complies with all PCI DSS requirements and we work closely with PCI authorities to assist our clients gain certification.

Our cloud is fast. Very fast. Performance is a top priority for our UK cloud hosting platform and vital to our clients who demand super-fast performance. A fast website also improves Google rankings which is essential in maximising profits.

'Light-speed' Disk Technology

Fibre Channel and SSD disk technology is key to the performance of our Cloud. Connected via fibre optic, FC disks provide 'light-speed' performance enabling virtual servers on our UK cloud hosting platform to out-perform traditional dedicated servers.

No CPU 'Throttling' with up to 8 Cores

Adequate processing power is key to cloud hosting server speed. Convenient CPU 'sliding scales' sometimes 'throttle' CPU allocation. Our CPU allocation is based on 100% of a full core with a maximum of 8 cores per server.

'Best in Class' Hardware

Our cloud hosting UK platform is purpose-built to provide unparalleled performance and our exclusive use of 'best in class' hardware by HP and Cisco is a key factor.

VMware - Virtualisation Market Leader

Our Cloud is 100% VMware based. Well established as the market leader in server virtualisation software, VMware provides enterprise features including 'HA', 'vMotion' and 'DRS', optimising performance and reliability.

Premier Data Centre 'Global Switch'

Regarded as the best hosting facility in Europe, Global Switch is on the UK's national and international backbones and offers unparalleled connectivity and resilient.

Reliability is a key component of our UK cloud hosting offering. After all, super-fast server performance counts for nothing unless the server is available. Our 'no-compromise' approach to cloud architecture design ensures system availability at all times.

No Single Point of Failure

With 'No Single point of Failure', our Cloud provides seamless continuity of service.

100% VMware Based

VMware provides the most reliable virtualisation software on the market and powers our Cloud. Enterprise VMware features including HA, vMotion and DRS allow us to keep our SecureCloud platform running efficiently around the clock.

Load Balancing

Load balancing optimises reliability to the web application layer by configuring two or more servers or databases to respond to requests. Requests are still served should a failure occur.

Advanced Backup Services

Our standard backup service provides weekly full and daily incremental backups with 7 day history. Bespoke backup schedules are available on request.

Resilient Data Centre Connectivity

Regarded as the most reliable hosting facility in Europe, Global Switch peers with multiple bandwidth providers to offer unparalleled resilient.

High Availability (HA)

Our cloud load balancers and firewalls are configured in HA mode. Configuration settings are mirrored and synchronised providing seamless 100% uptime in the event of a device failure.

Fault-tolerant Storage Systems

Cloud storage is provisioned via RAID 5 Storage Area Networks (SANs). This configuration is able to resist the simultaneous failure of 2 disks without the loss of data or performance.

Our support services are focused around our 'extra mile' culture. Our goal is to go that extra step to assist our valued clients, no matter what the request. We deliver on our promise by providing UK-based Technical Account Managers who know your account inside-out, and thrive on providing a superior support service.

'Extra Mile' Culture

Delivering excellent support is core to our hosting services, and 'Extra Mile' is our commitment to going that step further to assist our clients. Our 'Extra Mile' culture extends beyond customer support to all areas within Hyve.

'Direct to Expert' Support

All calls placed during UK office hours are connected directly with expert support engineers, saving you valuable time when resolving technical issues.

Flexible Support Channels

Request support via our web-based ticket system, search for answers from our extensive knowledge base articles or call directly to speak with a friendly expert engineer.

FREE Migration Support

Set-up, configuration and migration is included with all cloud solutions. Advanced cloning technology is available to migrate complex servers into our platform.

100% UK Based

Hyve is 100% UK-based. We don't outsource or use auto-response systems; every call is answered by a live human being.

'Always On' Support

Customer support is available all day, every day with no exceptions.

Sudden traffic spikes without adequate scalability can bring a server to its knees. Hyve are experts in scaling platforms effectively
and have worked with large companies including Tesco, Nokia and RSPCA to scale platforms from a single server to multiple load-balanced web servers, CDNs and database replication.

Scale with Your Business

Powerful scaling options allow you to grow your platform in-line with business and traffic demands. Servers can be scaled to 64GB RAM and 8 CPUs with virtually limitless disk space and data transfer.

Rebootless Scaling Technology

Upgrade CPU and memory on demand without the need to reboot the server. This advanced scaling feature avoids disruptive reboots and ensures 100% uptime.

Best-in-Breed Hardware

Hyve invests heavily in best-in-breed cloud hardware equipped with powerful resources that out-perform inferior cloud platforms.

SQL Server & MySQL Replication

Replicate SQL Server and MySQL databases over multiple servers to increase robustness, streamline backup procedures and improve response times.

Rapid Deployment with Reserved Instances

Reserved Instances allow you to save custom VM templates for rapid deployment of multiple servers.

Intelligent Load Balancing

Load balancing web applications over multiple servers maintains performance and improves fault-tolerance.

Pay For What You Need

Change CPU, RAM and disk space allocation at any time to ensure you only pay for what you need. Upgrades can be applied with zero downtime.

Our industry-leading SLA guarantees 100% availability of all servers on the Hyve Cloud as well as extensive cover to data centre Infrastructure. Generous service credits are available should we fall short on our promises.

100% Network Uptime

We guarantee 100% network availability (excluding scheduled maintenance). We peer with 14 bandwidth providers to ensure that our network is always available.

100% Data Centre Infrastructure Uptime

We guarantee 100% data centre power and HVAC system availability (excluding scheduled maintenance).

100% Cloud Server Uptime

We guarantee 100% cloud server availability (excluding scheduled maintenance). Our 'no compromise' approach to hardware architecture makes cloud server outages virtually impossible but should they occur, spares are held on site.

Generous Service Credits

Our cloud SLA provides generous service credits should we fall short on any of our promises.

Already the UK's first enterprise VMware cloud hosting provider, Hyve is also the first hosting provider in the UK to offer intrusion prevention & DDoS defence. SecureCloud delivers high performance, reliability and flexibility with enhanced security features to assure the protection of your valuable company data.
Premium Cloud Features
Secure

Hyve is the only cloud host offering Intrusion Prevention & DDoS Defence. Our strict compliance includes ISO 27001 and PCI DSS. We offer PCI cloud servers.

Super-Fast

High performance Fibre Channel drives are key to our cloud offering. They provide 'light-speed' disk access making our cloud the fastest on the market today.

Reliable

'No single point of failure' architecture and 'no-compromise' approach to hardware investment guarantees unbeatable cloud server reliablilty.

Professional Support

We've scrapped 1st line support altogether. All calls are 'direct to expert'. Set-up, configuration and migration is included with all cloud solutions.

Scalable

Instantly adapt cloud resources to respond to web traffic events and sales & marketing drives, allowing more effective use of hosting budgets.

Industry Leading SLA

We're so confident in the reliability of our SecureCloud platform that we're one of the only hosts to offer a 100% cloud server uptime guarantee.

No Compromise Cloud Architecture
SecureCloud is built using 'No Single Point of Failure' architecture

“Hyve have provided timely, professional support accompanied by clear progress updates at every stage.”

- Phones 4u

“The most important element is the fact you soon get to know the team behind the support. They inspire confidence in their abilities and knowledge of the systems they support.”

- Big Lottery Fund

“British Airways global audience means that traffic spikes can occur at any time of the day or night. Hyve's cloud platform, combined with their always available support mean that we can sleep...”

- CTO, Reactive Media

“A very friendly and highly technical team available to extend all possible help at any time. Excellent services - all issues are dealt with appropriate priority and resolved asap. I am particularly impressed by...”

- TK Maxx

“The scalability of the cloud platform allows us to cope with high spontaneous levels of demand, and we know there are always Hyve staff available to help us handle the largest influx of traffic.”

- CTO, Reactive Media

“We're extremely happy with the service Hyve provide to us. In particular, we are incredibly impressed by the professionalism, expertise, and consistently rapid response of the support team.”

- Foundem

“It's reassuring to know that Hyve will take care of everything server-side so we can focus on doing what we do, building the website.”

- LG

“We've been using Hyve for over a year now for a wide range of websites, all with different requirements and issues, and we've always found Hyve amazingly fast to respond, incredibly helpful, proactive...”

- RSPCA

“My experiences with Hyve have been very good. The response time is quick so you don't spend your time on a telephone waiting. The staff are always very efficient. Thank you all for your help and patience.”

- Youngs

“Since moving our servers to the Hyve infrastructure I have nothing but good things to say about the levels of service received. I find the support I receive to be of excellent quality and very timely...”

- Arts and Humanities Research Council

“The sales and customer service support provided by Hyve is some of the best I have seen. Support tickets are responded to swiftly. Both our FTP and SFTP services have experienced 100% uptime over the last 2 years which is very impressive. Hyve provides tremendous value for money.”

- Atheon Analytics

“Hyve's scalable secure hosting solutions are tightly coupled with their excellent service & support – when our business needs change Hyve have always responded to our requests in a timely manner. ”

- Slainte Technologies Ltd.
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