 | | | 24x7x365 Support | All hosting plans come with our first class UK based telephone and email support. We also provide a comprehensive ticket system to track and respond to all requests within our SLA guidelines. Support is available 24 hours per day 365 days per year.
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 | | | Fully Managed Solutions | | Our qualified engineers ensure that solutions run at their peak performance and availability by optimising the infrastructure and components they are running on. The latest hot fixes and patches are applied regularly, ensuring maximum security and protection against internet worms and hackers. |
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 | | | Daily Backups | | We guarantee your data will never be lost - no matter what. All data is backed up on a daily basis with a 14 day retention. This means that we are able to restore any file back to your site from within the last 2 weeks, even if it's been overwritten or deleted. We also backup locked files, such as databases on Silver plans upward. These are copied and exported to other locations for daily inclusion. |
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 | | | High Quality Hardware | | We utilise only genuine top quality HP and Cisco hardware. Our bench-mark industry leading servers and peripherals are supplied with a 2 hour onsite hardware guarantee. We also guarantee on-site spares, in stock for all servers, anytime, all the time. |
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 | | | 24 Hour Monitoring | | Our hardware and websites are monitored for availability 24 hours a day. We receive and act on any alerts immediately to ensure that problems are resolved without delay. Clients can even create an instruction document that allows our watchstanders to "act-on-your-behalf" by following the steps you have laid out in order to repair your site for you based on an alert from our monitoring system. |
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 | | | 100% Availability | | We ensure that our network will be available 100% of the time, all the time. This is because we provide an NSPOF network; That’s No Single Point Of Failure, anywhere. Our network utilises multiple, load balanced and redundant hardware, providing us with no downtime under any circumstances. |
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 | | | FREE DNS Administration & Management Services | | Free name server services (DNS) with all hosting plans - simply send us your specific requests in either techy or layman’s terms via email and we'll take care of it for you - no hassle. |
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 | | | 30 Money Back Guarantee | | To help you order with confidence, we offer a 30 day money back guarantee on all shared hosting plans. Make sure you're completely satisfied with our service - if not, simply cancel with 1 months notice. |
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 | | | No Long Term Contracts | | No minimum term on any hosting plans. |
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 | | | No Cancellation Period | | If you decide you no longer want to host with Hyve, simply cancel at any time. You are only contracted until the end of your hosted month. |
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 | | | Super Fast, Same Hour Setup | | In most cases, we'll have your solution setup and ready to use within 1 hour of confirmation of your order. Dedicated servers require 24hours. |
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